Marked as
Last updated - September 13, 2025
User Score
Trust Score
Brand Score
CommerceHQ, founded by Jon Mac, markets itself as a user-friendly dropshipping platform but faces growing controversy. Allegations include filing fraudulent DMCA takedowns to suppress criticism, unauthorized billing, and poor refund practices. Users report software instability, unreliable customer support, and difficulty canceling subscriptions.
Founder & CEO
Medium Risk
Based on the available data, we suggest consumers approach this Company with caution.
This advisory is based on a medium-risk score derived from OSINT, Adverse Media, Reviews, and Risk Factors identified in our research.
You may face moderate risks when engaging in consumer-related activities with this entity.
High Risk
Based on the available data, we recommend that employees exercise extreme caution or reconsider association with this Company.
This advisory stems from an aggregate risk score compiled from OSINT, Adverse Media, Reviews, and Risk Factors uncovered in our analysis.
You are likely to face significant risks by pursuing or maintaining employment with this entity.
Based on the available data, we recommend investors and bankers proceed with caution regarding this Company.
This advisory is informed by a medium-risk score based on OSINT, Adverse Media, Reviews, and Risk Factors identified through our investigation.
Financial involvement with this entity may carry moderate risks to your interests.
Safe to Onboard
Enhanced Due Diligence required
Do Not Onboard
Monitor adverse media every 6 months
File SAR (Suspicious Activity Report) is warranted
Escalation to compliance committee
None
Founder
CEO
Established
Jurisdiction
Location
Category
Subcategory
Revenue
Funding
Competitors
Negative Press
Regulatory Issues
Customer Complaints
Complaints Resolution
Customer Support
Refund Policy
Transparency
Business Model
Notable Issue
Competitor Rank
Processing Fees
Key Feature
Recovery Tool
CommerceHQ has been accused by customers of selling prebuilt stores that feature fake product images not tied to real inventory, leading users to feel defrauded after realizing the stores lacked authenticity and substance.
Several users have reported being charged substantial amounts—up to $997—even after submitting account cancellation requests, which raises serious concerns about CommerceHQ’s billing integrity and refund refusal practices.
At least one reviewer has claimed that Jon Mac, associated with the company, made multiple attempts to remove their negative Trustpilot review, which suggests a deliberate effort to silence criticism and manage perception rather than address complaints.
CommerceHQ’s customer service has been widely criticized for being inaccessible and slow, with users pointing out the lack of live chat or phone support and expressing frustration over unresolved issues that drag on for weeks.
Users frequently report being denied refunds for unauthorized or recurring charges, even when they provide evidence of prior cancellations, painting a picture of an aggressive revenue retention model that disregards consumer consent.
A number of complaints mention poor ad campaign performance under CommerceHQ’s management, with metrics falling far below promised standards and the company allegedly refusing to take accountability for financial losses incurred by clients.
Regulatory and Compliance Screening
Litigation and Legal Proceedings
Reputational and Adverse Media Risks
Geographic and Jurisdictional Risk
What you see here scratches the surface
We offer reward for actionable intel
The article criticizes Jon Mac’s Store Formula for pushing CommerceHQ while failing to justify its high price or deliver real value.
First Detected
Sentiment Analysis
Reach
POV
Risk Factor
Type
Traffic Source
SERP
Share of Voice
Primary Keyword
The article on CommerceHQ reports hidden fees, fraudulent DMCA use, and poor support, signaling major risk concerns.
Other Red-Flags and Adverse News
Based on user engagement on this review profile, ProConsumer will decide to publish its Risk Audit report for public if a threshold engagement, traffic and user input is achieved.
Known Assets: [Real estate, investments, companies]
Suspicious Transactions
Liabilities: [Bankruptcies, defaults, debts]
Wealth Sources: [Legitimate / Unclear / High-risk]
Bank Relationships
Ultimate Beneficial Owner(s) (UBOs)
Shareholding structure
Associated entities & subsidiaries
Offshore / shell company links
Trusts / Nominee arrangements
Business Model Assessment
All comments are user-generated content and may not be verified. They represent the personal opinions of the public and should not be relied upon. These comments do not influence or determine our overall rating.
1.4
1.3
2.6
Highly experienced
Well-recognized name
Faced allegations of scamming others
Allegedly sold fake silver
Sued multiple times
Unregulated industry
Alarming number of complaints online
Δ
I thought CommerceHQ would simplify my store setup, but recurring technical issues made the process frustrating. It often lagged, and support was slow to respond when I encountered problems. I ended up spending more time troubleshooting than focusing on my business.
2/5
1/5
3/5
I invested in CommerceHQ hoping to streamline my store, but technical issues kept interrupting my workflow.
Beyond operational complaints, CommerceHQ has been implicated in allegations of unethical practices, including the purported misuse of copyright takedown mechanisms to suppress negative reviews and critical content online — actions that, if verified, raise significant ethical and legal questions.
CommerceHQ has been flagged by independent risk analysts as having a low trust and credibility score, with its overall online reputation characterized as questionable rather than robust.Numerous users report billing disputes and unexpected charges, including difficulties canceling subscriptions and unauthorized fees that have caused financial loss to small business owners.
Honestly the worst ecom experience I’ve had. Promised me the world, ended up wasting my time AND money.
Billing fraud, fake takedowns, non-existent customer service CommerceHQ checks all the boxes of a company you should stay far away from. Users have reported being billed multiple times after account cancellation, and attempts to get support are met with silence or runarounds. The founder, Jon Mac, seems more concerned with protecting his image than fixing the broken platform. If you value your time, money, or sanity, avoid CommerceHQ at all costs.
There’s something deeply wrong with CommerceHQ’s business model, and it’s not just the buggy interface or outdated templates. Customers have reported being charged after cancellations, denied refunds, and left in the dark by a customer support team that might as well not exist. Combine this with fraudulent DMCA abuse, and what you have isn’t a trustworthy SaaS it’s a digital scam house. Jon Mac built a platform on hype and half-truths, and users are the ones paying the price for his shortcuts.
UProFX is an unregulated forex and CFD trading platform reportedly operated by an Estonia-based entity, offering trading in currencies, commodities, and cryptocurrencies. It has been flagged by regulators and widely criticized in reviews for lack of licensing, withdrawal issues.
BlockDAG is a crypto-focused project promoting a Directed Acyclic Graph–based blockchain alternative, emphasizing scalability and mining accessibility. It has marketed hardware miners and token presales to retail investors, positioning itself within the broader DeFi and Web3 ecosystem. Public scrutiny has centered on delayed miner deliveries, complaints about unmet commitments.
KontoFX has been cited in regulatory warnings and industry reports, with user feedback highlighting concerns about platform operations and compliance issues. Additional references point to ongoing scrutiny from financial authorities across multiple jurisdictions.
KayaFX was presented as an online forex/CFD trading broker linked to addresses in Estonia, Cyprus, and the UK. Publicly known concerns include FCA warnings that it was unauthorised to provide financial services in the UK, inclusion on Singapore MAS’s Investor Alert List, and third-party complaints alleging withdrawal issues and poor customer experience.
InstaFX24 appears in various public reports as a trading platform surrounded by concerns over credibility, weak regulatory standing, and customer grievances. Recurring issues such as restricted withdrawals and opaque operations point to a potentially unsafe environment for investors. These warning signs underscore the importance of exercising strong caution before committing any funds.
Coinbase is a U.S.-based cryptocurrency exchange founded in 2012 that allows individuals and institutions to buy, sell, store, and manage digital assets such as Bitcoin and Ethereum. Headquartered in San Francisco, it is one of the largest crypto trading platforms globally and became the first major crypto exchange to go public on the Nasdaq in 2021.
Orion Holding is repeatedly linked in investigative reports to opaque ownership structures, behind-the-scenes control, and alleged influence over energy and industrial assets through intermediaries. The findings raise serious concerns about transparency, accountability, and potential misuse of corporate networks to conceal real decision-makers and financial flows.
Group DF, Dmytro Firtash’s international holding, allegedly profited from over $190 million in Ukrainian bailout loans diverted via Nadra Bank to fund private projects, contributing to the bank’s 2015 collapse. Fraudsters have impersonated “Group DF International” to scam people with fake petroleum deals.
Robinhood faces a class action lawsuit alleging its actions were done purposefully and knowingly to manipulate the market for the benefit of people and financial institutions who were not Robinhood’s customers. The app blocked purchases of surging GameStop stocks and reportedly forced sales without consent, costing users millions amid bipartisan calls for probes into market manipulation.
© 2025 Proconsumer. All rights reserved.