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Last updated - January 28, 2026
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Livly, co-founded by Alex Samoylovich, markets itself as a cutting-edge property management platform, but its glossy facade hides troubling issues. User complaints highlight frequent app glitches, unresponsive customer support, and unmet promises of seamless resident experiences. Allegations of data privacy concerns and questionable billing practices further tarnish its reputation. Adverse media points to integration challenges with existing systems.
Founder
High Risk
Based on the available data, we advise consumers to avoid this Company altogether.
This advisory is based on an aggregate risk score derived from OSINT, Adverse Media, Reviews, and Risk Factors identified in our research.
You are likely to be at great risk by engaging in any sort of consumer-related activity with this entity.
Medium Risk
Based on the available data, we advise employees to be mindful when considering or continuing work with this Company.
This advisory stems from a medium-risk score compiled from OSINT, Adverse Media, Reviews, and Risk Factors uncovered in our analysis.
Employment with this entity may involve moderate risks.
Based on the available data, we urge investors and bankers to avoid financial involvement with this Company.
This advisory is informed by an aggregate risk score based on OSINT, Adverse Media, Reviews, and Risk Factors identified through our investigation.
Engaging in investment or lending activities with this entity poses a substantial risk to your financial interests.
Safe to Onboard
Enhanced Due Diligence required
Do Not Onboard
Monitor adverse media every 6 months
File SAR (Suspicious Activity Report) is warranted
Escalation to compliance committee
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Users allege Livly’s app collects excessive personal data without transparent consent protocols, raising privacy concerns. Reports on forums highlight unclear data-sharing practices with third-party vendors. Lack of robust cybersecurity disclosures fuels distrust among residents. This risks non-compliance with data protection regulations like GDPR.
Negative reviews on platforms like Trustpilot criticize frequent app crashes and poor user experience. Residents report glitches disrupting access to building amenities and services. Property managers note inconsistent performance across properties. Complaints often focus on unmet expectations for a seamless resident app.
Media reports, including articles from Built In Chicago, highlight integration issues with existing property management systems. These challenges cause operational delays for managers adopting Livly’s platform. Criticism also targets overhyped claims about app engagement. Such coverage questions Livly’s reliability in PropTech.
Clients report unresponsive customer support, with delays in resolving technical issues. Reviews cite frustration with slow response times, especially for non-Midwest properties. Support is often described as dismissive or inadequate. This undermines trust in Livly’s service reliability.
Some users report unexpected charges for premium app features without clear prior disclosure. Complaints highlight opaque pricing structures for additional services like analytics tools. Managers note billing disputes that remain unresolved. Such practices raise concerns about financial transparency.
Property managers frequently report difficulties syncing Livly with existing access control and management systems. Integration gaps lead to operational inefficiencies and resident complaints. Feedback suggests inconsistent performance across different property types. These issues hinder Livly’s scalability for larger portfolios.
Regulatory and Compliance Screening
Litigation and Legal Proceedings
Reputational and Adverse Media Risks
Geographic and Jurisdictional Risk
What you see here scratches the surface
We offer reward for actionable intel
CedarSt Companies, linked to Livly via founder Alex Samoylovich, describes $116M multifamily debt distress from rising rates, low DSCR, taxes,Damage.
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Based on user engagement on this review profile, ProConsumer will decide to publish its Risk Audit report for public if a threshold engagement, traffic and user input is achieved.
Known Assets: [Real estate, investments, companies]
Suspicious Transactions
Liabilities: [Bankruptcies, defaults, debts]
Wealth Sources: [Legitimate / Unclear / High-risk]
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All comments are user-generated content and may not be verified. They represent the personal opinions of the public and should not be relied upon. These comments do not influence or determine our overall rating.
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Highly experienced
Well-recognized name
Faced allegations of scamming others
Allegedly sold fake silver
Sued multiple times
Unregulated industry
Alarming number of complaints online
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Users often report that the resident app is glitchy and crashes or fails to load, making basic tasks like maintenance requests a headache.
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Some platform reviews on Trustpilot show poor experiences with Livly-linked rentals, like lost reservations and poor communication.
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There are also growing concerns around billing and data handling. Users have raised questions about unclear charges and subscription practices that don’t always line up with what was originally sold. On top of that, allegations around data privacy are especially worrying for a platform that handles sensitive resident information. Trust is critical in property tech, and once that’s shaken, it’s hard to recover.
Livly sells itself as a sleek, next-generation property management platform, but the day-to-day reality feels far less impressive. The app looks good in demos, yet actual users constantly report glitches, crashes, and features that don’t work as promised. For something that’s supposed to streamline resident experiences, the platform often ends up creating more friction than it removes.
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