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Founded2017 | FounderJacob Blalock | HeadquartersLos Angeles, California | LinkedIncompany/orion-metal-exchange/ |
Twitter@OrionMetEx | Facebookorionmetalexchange/ | Instagram/orionmetalexchange/ | Customer service email[email protected] |
Related IndustryPrecious Metals | Conflict of Interest ConcernsHigh | Money Laundering RiskHigh | Negligence RiskHigh |
Customer Support QualityLow | Regulatory Action RiskHigh | Brand AwarenessLow | Risk Factor0.85 |
Orion Metal Exchange has a consumer rating of N/A stars from 0 consumer complaints and reviews indicating that most customers are NOT satisfied with their experience. Consumers unhappy with Orion Metal Exchange most frequently mention bad support and high costs.
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In the user’s account, Orion Metal Exchange assisted them in buying Silver American Buffalo rounds for their self-directed IRA. They spoke about paying $17.9 for each coin, or one ounce, to purchase 290 rounds. They said that the person they interacted with did not follow up by expressing sadness at not being able to make a smaller purchase for a sample. They felt that they were being treated unfairly as customers because of this lack of response, especially because they were thinking about making more purchases. They also expressed dissatisfaction with the premium paid at the time of purchase, believing it to be exorbitant. This implies a need for further price competition and transparency in subsequent interactions. All things considered, their encounter with Orion Metal Exchange highlighted how crucial prompt customer support and reasonable prices are to building client confidence and happiness in the precious metals industry.
Posted On DateJul 25, 2019 | Posted on WebsiteTrustpilot | LanguageEnglish | Sentiment AnalysisNegative |
Allegation #1Overcharged | Allegation #2Poor Customer Support | Allegation #3Unfair Treatment | SERPNone |
Top 3 negative keyword association :
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