SD Bullion

  • category
    Precious Metals
  • Views
    247
  • Reviews
    61

About SD Bullion



SD Bullion is a well-regarded dealer of gold, silver, and other valuable metals. It was founded in 2012 by the individuals behind the Silver Doctors network. They assert to provide ‘the most competitive pricing. unequivocally’, presenting an appealing opportunity for investors in precious metals.

More Information

  • Address Toledo, OH 43623-0766
  • Owner Tyler Wall
  • CEO Chase Turner
  • YouTube @SDBullion
  • Linkedin @SDBullion

SD Bullion

  • category
    Precious Metals
  • Views
    247
  • Reviews
    61

2.8

trust score

2.1

brand audit

1.67

user’s score

61

user reviews

Medium risk
Founding Year2012 IRA ServicesYes PartnershipsProvident Trust, Entrust Group and more Storage Fees$9.99/ month (min.)
SecuritySegregated storage for gold Shipping fees$25/ order (min.) Cancellation ChargesYes Transparency ScoreLow
AML ConcernsYes Legal Protection for ClientsNo LawsuitsYes Fake Silver AllegationsYes
Brand AwarenessVery high Negative ReviewsYes (multiple) Alleged FraudYes Consumer LawsuitYes (multiple)
Hidden Fees ConcernsYes Customer Support QualityLow Shady Marketing AllegationsYes Conflict of Interest ConcernsHigh
Regulatory AuthoritySEC Predatory Sales ConcernsHigh
An overview on SD Bullion
SD Bullion is a leading precious metals dealer known for offering a wide range of gold, silver, platinum, and palladium products at competitive prices. Founded in 2012 by two doctors with a mission to provide cost-effective access to precious metals, SD Bullion has since established itself as a trusted name in the industry, serving investors and collectors alike. The company operates under the motto "Lowest Prices. Period." and strives to offer the best value for its customers through low prices and excellent customer service. SD Bullion's extensive product lineup includes bullion coins, bars, rounds, and numismatic items from renowned mints around the world. Their offerings cater to a diverse range of needs, whether for investment, collection, or as gifts. Besides precious metals, SD Bullion also deals in survival food and other emergency preparedness products, recognizing the importance of these items for many of their customers. The company is praised for its user-friendly website and secure online shopping environment, making it easy for customers to browse and purchase products. With a commitment to transparency, SD Bullion provides detailed product information and market insights, helping customers make informed decisions. Their customer service team is known for being knowledgeable and responsive, further enhancing the buying experience. As a firm believer in precious metals as a means of preserving wealth and hedging against economic uncertainty, SD Bullion continues to support its customers' investment journeys with integrity, reliability, and expertise.
User score
1.67
Trust
experience
service
ethics
Pros
  • Highly experienced
  • Well-recognized name
Cons
  • Faced allegations of scamming others
  • Allegedly sold fake silver
  • Sued multiple times
  • Unregulated industry
  • Alarming number of complaints online
6 RED FLAGS FOR SD Bullion

SD Bullion has a consumer rating of 1.67 stars from 61 consumer complaints and reviews indicating that most customers are NOT satisfied with their experience. Consumers unhappy with SD Bullion most frequently mention bad support and high costs.

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critical intel on SD Bullion

Reddit Thread on Alleged Fraud by SD Bullion

This is a complaint against SD Bulllion by a customer on a social media platform called Reddit. They placed an order for a simple 10ozt RCM bar and a couple rounds on DECEMBER 27th when the company had the best price for RCM bars “in stock”. After paying with ACH, it was expected that online dealers would take up to a week to verify the payment and ship the order. However, SD Bullion did not ship the order even though the payment was confirmed on December 29th. Waiting three days from that date was a common practice to avoid any issues with bounced funds. So, they gave ample leeway and the latest the shipment should have been sent was January 2nd or 3rd. The RCM bars were sold out and it seemed evident that they didn’t have one in stock to send. SD had a tendency to sell inventory they didn’t actually possess. They found the situation completely unacceptable and knew that it would never occur with JM or APMEX.

First Posted2021 Order DateDecember 27, 2020 Payment MethodACH Issues EncounteredDelayed Delivery, No Support
Source ReliabilityHigh SERP>20 Brand ImpactLow Replies53
Issue ResolutionUnknown Search VisibilityLow Current StatusDeleted

Top 3 negative keyword association :

  • Scam
  • Stay away
  • Never buy
Complaint against SD Bullion by a client

Here, the reviewer expresses concerns about alleged fraud perpetuated by SD Bullion as they didn’t receive the gold coin they had ordered in the package.

First Posted2024 Grievance AboutDelivery and packaging Source ReliabilityVery high Company ResponseUnsatisfactory
Allegations against SD BullionFraud Add. AllegationsNeglect Brand ImpactLow Search VisibilityLow

Top 3 negative keyword association :

  • Liars
  • Fraud
  • Thieves
SD Bullion banned from Silver Spot Squares

Here, the user says that in the past, SD Bullion was surrounded by controversy due to various allegations. There were allegations made by others regarding shady and deceptive marketing practices, nondisclosure, and conflicts of interest. The user claims to have no knowledge of the situation. However, SD Bullion was given the benefit of the doubt.

Many people were aware that SD Bullion had silver rolls available online at a major retailer for a price below spot. Now, it wasn’t being discussed drastically below spot — approximately 60 or 70 cents. And with their typical pricing, they made plenty of money by hyping silver going to the moon.

All the orders placed for the silver at the lower price were canceled by SD Bullion, including mine. Fulfilling the orders placed would have been a straightforward act of goodwill, costing them only a few hundred dollars, or perhaps a grand. The user once found themselves in a situation where they had agreed to sell an item to someone, only to discover later that the market value had increased or that they had unintentionally set the price too low for their silver. He asked other dealers. The user honored the deal made regardless because they believed in the importance of integrity.

The user purchased numerous ounces of SD Bullion rounds for their Silver Spot Squares contests. Interestingly, a few of the recent winners were given multiple tubes of them. The user enjoyed conducting business with companies that honored their obligations, and at that time, SD Bullion was one of them.

Since that was no longer the case, they boycotted them and all of their products. The user decided not to make any purchases from them, including their silver products, whether new or secondhand. In addition, SD Bullion products were no longer accepted for entry into the user’s Silver Spot Squares contest or any other contest they conducted. The user mentioned that the change would be implemented for their October contest, ensuring that they did not surprise their current entrants with the new rules.

The user expressed their understanding that boycotting and voting with their dollars is a right they possess. They mentioned their intention to exercise this right by supporting other companies.

Allegations against SD BullionDishonesty, Non-disclosure TypeReddit discussion SERPNone Search VisibilityLow
Source ReliabilityHigh Replies169 Upvotes (Likes)168 Brand ImpactMedium

Top 3 negative keyword association :

  • Boycott
  • Conflict of interest
  • Shady
Criminal Allegations against SD Bullion by a Customer

Here is a complaint by a customer of SD Bullion on Better Business Bureau. The user placed an order for 100 1oz silver bars. The package was received and the bars were counted. There was one bar that was missing. They took a photo and submitted a complaint. According to them, the video depicted the item being packaged. The user did not receive a video that showed an uninterrupted vault to the postal service. According to multiple complaints, it seemed to be a common business practice. The user was in communication with the DA and encouraged others to file complaints for a class action case. Illegal business practices were being conducted and it was evident that there was a pattern. The user had complete accountability of the packaging and contents. The packaging they used was made of cheap plastic that broke easily. Either the package had been dropped before it was packaged, or the company was stealing, but it was clear that they were not reliable for delivering paid items. It was considered a crime.

First Posted2024 IssueIncomplete order delivered Order Size100 1oz silver bars Company ResponseUnsatisfactory
Allegations against SD BullionDishonesty, theft Add. AllegationsCheap packaging TypeUser review SERP<10
Brand ImpactLow

Top 3 negative keyword association :

  • Theft
  • Unreliable
  • Avoid
SD Bullion BBB review

The user placed 2 orders with this company on or about 1/15/24. After not hearing from them, the user decided to give them a call. The user was informed that their order was never received. The company claimed that their website had been hacked and stated that they were not responsible for any monetary losses.

First Posted2024 Company ResponseUnsatisfactory TypeUser review SERP<10
Brand ImpactLow Date of OrdersJan. 2024 Issue ResolutionNo

Top 3 negative keyword association :

  • Monetary losses
  • Hacked
  • Not responsible
Customer Shares Alleged Negative Experience

Here, the reviewer says that they had a bad experience with SD Bullion. His order was once held up with several gold coins because the silver aztec round he had ordered was unavailable. No effort was made by the company to inform him either. His order was placed on a shelf, patiently awaiting the arrival of the silver round. The user contacted them to find out what was going on. In a nutshell, it took 2 months for the user’s order to arrive, and he received a substitute silver round in the process.

First Posted2021 Replies1 Upvotes (Likes)6 Primary IssuePoor support
Issue ResolutionNo Search VisibilityNegligible SERP>20 Content LanguageEnglish

Top 3 negative keyword association :

  • Can't Trust
  • Sucks

61 Comments

SD Bullion has a consumer rating of 1.67 stars from 61 consumer complaints.
  1. trust
    1
    Experience
    0.5
    Service
    1.5
    ethics
    0.5

    In the world of silver trading, false promises resulted in disappearing wealth. After being turned down twice, they spoke about unity while weaving a false web. Seek solace from other suppliers or investigate Assurity Secure, which has lately furnished a month’s worth of consistent yields.

  2. trust
    0.5
    Experience
    1.5
    Service
    1.5
    ethics
    1

    I had trouble sending money via bank wire to purchase a one-ounce gold bar. I used a credit card in the end since they gave me the wrong address. They took my $2,000 gold bar, but they also charged me a $102 cancellation fee plus a $50 placement loss. It took them ten days to respond to my inquiry regarding the address problem, at which point they wanted to complete the first order and make money. I learned from this experience and going forward.

  3. trust
    2.5
    Experience
    3.5
    Service
    2.5
    ethics
    2

    Stay away from doing business with this company. They or their delivery service handled my first order incorrectly, and I was informed there was nothing they could do to help. The idea that I should foot the bill for their mistakes or those of their careers astounds me. They declined to submit a claim to FedEx for unclear reasons, and they did not adhere to the direct signature requirement as stated. You ought to feel ashamed of yourself, SD Bullion, for putting up with this conduct. It is not acceptable.

  4. trust
    1
    Experience
    1.5
    Service
    0.5
    ethics
    0.5

    This business is incredibly dishonest. My encounter with their customer support was appalling. I only made an account three days ago, but I asked to have all of my personal information deleted and to have my account closed after running into problems with them while not making any transactions. They informed me that they are unable to terminate an account, which is very unacceptable!

  5. trust
    0.5
    Experience
    0.5
    Service
    1.5
    ethics
    0.5

    This was the first time I had ever purchased gold and silver. I anticipated a processing period of one to three business days during regular market hours because I had done my homework in advance. When I called the company, they informed me that it would require three to five business days. I still haven’t received an email confirming the shipment, and it has been six days. They don’t return my calls, and I got the impression that I may have been defrauded of my money. This company is untrustworthy.

  6. trust
    0.5
    Experience
    1
    Service
    1.5
    ethics
    1

    My order was placed with Plaid and verified properly; however, SD Bullion informed me that the payment did not go through. My bank verified that SD Bullion entered the incorrect account information, which was the cause of the mistake when I got in touch with them. After my order was canceled, I tried again using my account details, and this time the payment was swiftly taken out of my bank account. I’m still waiting for my order, even though SD Bullion assured me it would ship as quickly as possible. Their lack of accountability for their error and propensity to place the blame on me as the client made my interaction with them disappointing.

  7. trust
    1.5
    Experience
    0.5
    Service
    1.5
    ethics
    0.5

    The company says all of its goods are insured, however, they offered no assistance when my package was stolen or misplaced. I sent a police complaint and an affidavit, but I got no response. Disgusting!

  8. trust
    3
    Experience
    4
    Service
    3.5
    ethics
    1.5

    SD Bullion is dishonest. When they fail to deliver on their speedy shipping promises, clients become irate and unsatisfied. Don’t squander money or time.

  9. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    1

    I was going to place an order with them, but I changed my mind. On their website, it states that the order will be canceled if payment is not received within 48 hours. But instead of canceling my order, they seem to be trying to take advantage of me by trying to charge me a cancellation fee. It’s not worth doing business with them if they’re having this much financial difficulty since they come across as untrustworthy.

  10. trust
    1.5
    Experience
    1.5
    Service
    0.5
    ethics
    1

    What a letdown of a meeting. I watched a YouTube video and decided to test SD Bullion. After placing an order and making the payment, the representative was unable to provide me with an estimated shipping date after five days. SD Bullion’s shipping and communication have been poor. It’s less expensive, but you still get what you paid for. If my order doesn’t arrive in seven days, I’ll get in touch with SD Bullion and my credit card company to cancel it.

  11. trust
    1.5
    Experience
    1
    Service
    0.5
    ethics
    1

    I purchased ten one-ounce silver coins and a 10-ounce Scottsdale silver bar. The products were in terrible shape when they came. There was an obvious dent on one side and a lot of scratches on the front and back of the silver bar. It appeared as though it had been handled roughly and without gloves after being dropped from a height. The coins were marked with fingerprints and had a milky color. When I contacted SD Bullion, they expressed regret and offered a $10 US refund, which was equivalent to $6.32 AUS. My initial encounter with SD Bullion will undoubtedly be my final one.

  12. trust
    3.5
    Experience
    2
    Service
    2
    ethics
    2

    With SD Bullion, I placed an order, but I never got it. They disregarded my calls and emails, leaving me high and dry.

  13. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    1.5

    Take Care to Avoid Deceitful Con artists. You order a certain product, but what you receive is an unsatisfactory replacement that doesn’t have a certification or serial number and looks fake. Despite having very unethical policies, they remain untouchable due to their magnitude.

  14. trust
    1
    Experience
    4.5
    Service
    1
    ethics
    1.5

    I had a terrible experience with SD Bullion. My order was not delivered on time, and when it was, the things were broken. Keep out!

  15. trust
    1.5
    Experience
    1.5
    Service
    2.5
    ethics
    3

    Never having done business with SD Bullion, I regret it. They are an untrustworthy option for buying precious metals due to their dishonest business practices and lack of professionalism.

  16. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    I appreciate the opportunity to purchase the items at incredibly low prices, S.D. Bullion. The things are usually supplied promptly and with good packaging. Items that have been examined come unharmed, typically without any scratches or stains. The graded products come in immaculate display packaging and are in perfect condition. Achieving this standard on a broad scale in a tough, high-pressure setting demonstrates exact attention to detail and meticulous management.

  17. trust
    1
    Experience
    0.5
    Service
    1.5
    ethics
    1

    My order was placed more than a month ago with 2-day shipping, and I’m not sure why FedEx is keeping my package. FedEx asserts that SD is to blame for the delay. This was a zero-star experience in my opinion.

  18. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    Although I wish there had been more state quarters included, I was nonetheless pleased with the proof of silver quarters I received. All in all, I’m happy. I could buy more if you were to offer them again at a competitive price. We appreciate that you provide a selection of Constitutional silver options at reasonable costs.

  19. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    1.5

    We paid a premium for American Gold Eagles in the almost uncirculated condition. However, they sent us worn, chipped, and damaged coins. Despite our offering of images of the coins, they refused to exchange them, stating that they were in AU condition. The customer service was utterly useless.

  20. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    0.5

    Customers of SD Bullion, please be advised that while Canadian Gold Maples are being sold as Brilliant Uncirculated, they are not brand-new. The assertion made by SD Bullion that the condition has no bearing on value seems deceptive. My coin was broken when it arrived.

  21. trust
    1.5
    Experience
    1
    Service
    0.5
    ethics
    1

    The wait times are unbelievably lengthy nearly ten days! The customer support agent I spoke with on the phone was impolite and told me to wait and be quiet. Although I have previously ordered from them, this will be my last transaction. Where else can I have a better experience for a little bit more money? Just my viewpoint.

  22. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    1

    The webpage of SD Bullion is deceptive. Although they promote inexpensive rates, the item is not worth it when shipping and handling costs are included. dishonest strategies.

  23. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    I’m no longer interested in precious metals at all after this experience. Because you sell it for $3 more and I get $3 less than the spot price, all of the exchanges have unjust exchange rates. I will never purchase precious metals again since it is absurd. By making individuals rely on significant internet exchanges, you take advantage of the dearth of local ones. You ought to be humiliated since this entire industry is deceitful.

  24. trust
    1.5
    Experience
    1.5
    Service
    1.5
    ethics
    1.5

    I purchased a one-kilo silver bar. However, it arrived without a certificate of authenticity or assay certificate. The receipt also lacks a serial number, leaving me without any concrete proof that the bar is genuinely from the mint.

  25. trust
    2
    Experience
    1.5
    Service
    1.5
    ethics
    3

    Poor customer service is provided by SD Bullion. Several orders I’ve placed have been delayed without any warning or justification. It’s unacceptable and frustrating.

  26. trust
    1.5
    Experience
    0.5
    Service
    1.5
    ethics
    1.5

    The company behaved arrogantly and disrespectfully, and the customer service was poor. I chose to cancel my initial order within eight hours. They refused to give me an invoice and threatened to send the money to collections, even though I took the hundreds of dollars in cancellation costs. Strange.

  27. trust
    2.5
    Experience
    2
    Service
    3
    ethics
    2

    Don’t deal with SD Bullion at all. I ordered a silver coin for $200 but the coin that came was fake and when I tried to return the coin, they refused to return it. They have awful business methods. Please avoid them.

  28. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    SD provides an amazing experience with its superb assortment, extremely affordable prices, and top-notch customer support.

  29. trust
    0.5
    Experience
    2
    Service
    1.5
    ethics
    1.5

    A bad experience with their customer support. They tried charging me for an item that I never got! I recommend finding another place for your bullion purchases.

  30. trust
    1.5
    Experience
    2
    Service
    3
    ethics
    1

    I ordered and payed for certain silver pieces shipped to Germany.
    The shipping business has kept the goods for customs purposes. After several weeks, SDBullion informed me that they had received the shipment and charged me more than $300. Option 1 was to cancel my order and lose almost $300. Option 2 was to provide an order to send again, losing more than 360 dollars and hope that everything would be fine this time.

  31. trust
    1
    Experience
    3
    Service
    1.5
    ethics
    1.5

    Very dissatisfied with the service provided by SD Bullion. They refused to acknowledge their error and sent me the incorrect things. Not a single responsibility.

  32. trust
    3.5
    Experience
    2.5
    Service
    2
    ethics
    4

    Stay away from SD Bullion at all costs. They have a track record of defrauding clients and offering subpar goods. Go somewhere else to avoid the headache.

  33. trust
    1.5
    Experience
    0.5
    Service
    0.5
    ethics
    1.5

    If I could, I would give them zero stars. SD Bullion is a dishonest company; your order is theoretically yours as soon as it ships. I never received the promised coins. After filling out their lost item form and calling to report the problem, I was informed I would hear back in three days. When I contacted them, they told me I would have to wait for their insurance claim before I could get a refund because they hadn’t gotten back to me.

  34. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    2

    Like other people, I experienced SD Bullion in the same way. I’m a customer, but my order hasn’t arrived after two to three weeks. It’s annoying that SD Bullion will take collection action if you don’t keep up your half of the bargain, but all they do when they don’t is apologize. They charge a percentage even when they’re not doing their part to satisfy your purchase cancellation requests. Considering that other vendors are shipping on time, the apologetic note was absurd. This is not a general industry problem; rather, it is a problem unique to SD Bullion.

  35. trust
    2.5
    Experience
    2
    Service
    3
    ethics
    2

    Don’t entrust your money to SD Bullion. They have a track record of defrauding clients and offering inferior goods. Instead, look for a reliable dealer.

  36. trust
    1
    Experience
    0.5
    Service
    1.5
    ethics
    1

    I’ve never received worse customer service than I have from this firm. They hung up on me every time I called. My merchandise hasn’t shipped after two weeks of waiting, and I’m unable to cancel my order since the unprofessional and impolite customer support agents keep hanging up on me. I’ll never do business with this company again, and I’ll tell everyone not to buy from them.

  37. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    1.5

    I strongly suggest avoiding SD Bullion while buying precious metals. I had no problems using APMEX before, but after hearing good things about SD Bullion and noticing their kilograms were a little bit less, I thought I would give them a try. Regretfully, despite paying for expedited shipping, my order hadn’t been dispatched after 12 days. When I called them three times to ask why there was a delay, they insisted that it would be dispatched in two days. I requested to cancel the order on my third call, and I was charged $42 for doing so. Unorganized!!

  38. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    1.5

    They will con you out of your money because they are dishonest and cunning. They are unreachable by phone or email, and they took $900 from me for a canceled transaction. They only defraud customers over canceled orders and being unavailable.

  39. trust
    1
    Experience
    1
    Service
    2
    ethics
    0.5

    Despite silver trading only 20 cents higher, I placed an order by mistake and canceled it within 10 minutes. However, I was charged a $265 cancellation fee. It seems like a fraud to me.

  40. trust
    1
    Experience
    1.5
    Service
    1
    ethics
    0.5

    I attempted to pay with an electronic check, but it was unsuccessful, and the business began to inundate me with calls and emails. They threatened to impose a high cost and refused to extend the deadline when I called out to arrange a payment plan. Although SD Bullion could be a little less expensive, their customer service is terrible, and they get harsh if you can’t pay in full.

  41. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    The recent purchases I have made with SD Bullion are excellent. I like to purchase the first thirty tubes since they are always wrapped so securely and mint-sealed that I can know they were handled with extreme care throughout shipment.

  42. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    I’ve been reading reviews and have read both the positive and negative comments. The majority of the complaints center on issues with payment, shipping, and restocking all of which are frequently out of SD’s control. So please, quit attacking this wonderful business. SD communicates well, is reliable, and arrives on time. I strongly advise going with them instead of other businesses. Make sure you thoroughly examine the product descriptions, payment, and shipping policies; all of this information should be clear and simple to grasp.

  43. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    Keep up the fantastic work! My appreciation for each team member’s dedication, hard work, and talent is immeasurable. You have provided exceptional help, which is uncommon in this day and age. It makes me extremely happy that SD Bullion is here to provide us with great prices and a wide range of options in this wild world. Once again, thank you.

  44. trust
    3.5
    Experience
    2.5
    Service
    3.5
    ethics
    4

    When purchasing bullion directly, SD provides a user-friendly platform with affordable pricing. My main complaint is with the postal service; they have a hard time getting packages that require a signature delivered. It’s not anything SD can control, though.

  45. trust
    1.5
    Experience
    1.5
    Service
    0.5
    ethics
    2

    They had handled my business with them without any problems in the past. They said they would ship the $135.24 order via FedEx, but I never received the package. When I first tried to request a refund, I got no response. Jeremiah B. intervened and eventually SD Bullion handled the issue through their insurance. Given my negative local experiences with FedEx, I believe they were the cause of the problem. I’ll stick with SD Bullion despite the inconvenience, but I won’t use FedEx going forward.

  46. trust
    1.5
    Experience
    1.5
    Service
    2
    ethics
    2

    I wish I could rate this company with no stars! I won’t make another purchase from them. My order was placed and I paid extra for expedited shipping, but it hasn’t come despite the payment being cleared in less than seven hours. I haven’t heard anything to indicate that it has been shipped in a month. The customer support is awful, and it hasn’t even been shipped yet. When I called again for an update, the agents told me to wait without offering any updates or an apology. They were impolite and unhelpful. What a horrible experience it was!

  47. trust
    0.5
    Experience
    0.5
    Service
    1.5
    ethics
    1.5

    After receiving the purchase and payment, they abruptly cancel it and give you a refund. Finally, they tell you over the phone that they won’t sell you anything unless you have official government identification. That negates the entire point of purchasing these things, which is unacceptable!
    Are you for real? What is a “verification system”? That is absurd! For purchases under USD 10,000, no government identification is required.

  48. trust
    1
    Experience
    0.5
    Service
    0.5
    ethics
    1

    It’s critical that we, as customers, feel valued and respected by the companies we do business with. Sadly, SD Bullion has fallen short of these demands. My recent orders were canceled without any explanation or communication from the firm, even though I have been a loyal client for a good amount of time and have gone through their additional verification process. It is unacceptable to see such a disregard for accountability and client loyalty. I suggest that anyone considering doing business with SD Bullion give it some thought.

  49. trust
    1.5
    Experience
    1
    Service
    0.5
    ethics
    2

    The business is completely unethical. My order wasn’t shipped by them for over a month. They kept telling me conflicting things about when my merchandise would arrive when I contacted them to voice my complaints. And the staff was disrespectful.

  50. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    I’ve worked with SD Bullion on both purchases and sales, and I heartily recommend the business. Their sale pricing was more competitive than those of their rivals, and I was the one who allowed the buyback process to drag out since my trust business gave me bad advice about the necessary documentation. Undoubtedly, I’ll keep doing business with SD Bullion.

  51. trust
    1
    Experience
    1.5
    Service
    1
    ethics
    1.5

    The refund policy of SD Bullion is subpar. I have been waiting more than two months for a refund or replacement for a missed shipment. New sales are given priority over problem solutions by customer support. If SD Bullion’s insurance believes a package was delivered, they may reject claims.

  52. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    1.5

    It is necessary to shut down this business due to fraudulent activity! To pursue criminal charges, get in touch with the attorney general of your state! It is not appropriate to charge me $108.76 for a cancelation when there was no email confirmation. They said they would send me an email confirming my cancellation after I placed one transaction, but there was no verification number sent. This is ridiculous! This is disgusting criminal activity, particularly considering that the cancellation was due to the loss of a family member! Your behavior is repulsive!

  53. trust
    2
    Experience
    1.5
    Service
    1.5
    ethics
    1

    Their customer service is abysmal. They won’t take the effort to reroute packages shipped via FedEx to another address, so if you can’t stay home all day to sign for your delivery, consider other options.

  54. trust
    1.5
    Experience
    0.5
    Service
    2
    ethics
    1

    It’s a horrible website. It annoys me because they now want a $500 minimum purchase. Their premiums are comparable to those of other sellers without a buy-in minimum. I suppose I’ll do business with someone else.

  55. trust
    3.5
    Experience
    4
    Service
    4.5
    ethics
    4.5

    Over the years, I’ve bought precious metals from a variety of businesses. Both my latest sale back to SD Bullion and my prior transaction with them happened without a hitch. I was happy to find that the day after they received my silver, I had my wire transfer. I like it when things go through smoothly and under the conditions that were set forth.

  56. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    The first online bullion dealer I dealt with was SD Bullion, and they were quite easy to work with when it came to making purchases and getting information. I have experimented with various online dealers, but I always come back to SD Bullion since they have regular sales. Whenever I contact them, their customer care is kind and quick to respond. If someone asked me for a suggestion, I would recommend them.

  57. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    2

    The coin I purchased wasn’t triple 9’s pure, despite its purported purity. The seller requested payment for shipping before sending me a replacement, but until I double-checked the coin at a coin shop, they were unable to confirm its purity. If you pay for a delivery, which might be expensive, the merchant will swap the coin but doesn’t truly stand behind their goods. I decided to keep the coin and not make another purchase from them. dangerous!!

  58. trust
    1.5
    Experience
    1
    Service
    0.5
    ethics
    1

    My order did not show up. I advise using an alternative gold dealer. What the company promised over the phone did not match the response they gave. This business is utterly unreliable.

  59. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    0.5

    The shipping procedure takes far longer than it should. I’ve made purchases from APMEX and JM Bullion in the past, and both companies provided prompt delivery. SD Bullion deposited my cheque, but my order hasn’t been shipped yet.

  60. trust
    Experience
    Service
    ethics

    I paid for and made an order for certain silver goods to be transported to Germany. Because of customs complications, the shipping business is presently holding the products. A few weeks later, I received word from SDBullion that the shipment had been returned to them, and I would be responsible for paying over $300. I had two choices: ask them to resend the purchase, which would have cost me more than $360, or cancel it and lose more than $300.

  61. trust
    1
    Experience
    0.5
    Service
    0.5
    ethics
    0.5

    My chat with the customer support staff at SD Bullion gave me the impression that client retention is not a top priority for the business. I am returning this poster to you so you can resell it to someone else. I would like to notify you that I will no longer be purchasing products from your firm. It appears that you were more concerned with the profit on this poster than with the $10,000 worth of metal I have purchased in the past nine months and plan to purchase in the future.

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