Marked as
Last updated - December 24, 2025
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Superprof is an online tutoring marketplace connecting students with independent tutors across many subjects worldwide. While widely used, it has received frequent user complaints about unclear subscription fees, unexpected charges, and refund difficulties. Online reviews and forums also cite inconsistent tutor availability and weak customer support.
CEO
High Risk
Based on the available data, we advise consumers to avoid this Company altogether.
This advisory is based on an aggregate risk score derived from OSINT, Adverse Media, Reviews, and Risk Factors identified in our research.
You are likely to be at great risk by engaging in any sort of consumer-related activity with this entity.
Low Risk
Based on the available data, we endorse this Company as a stable choice for employees.
This recommendation stems from a low-risk score compiled from OSINT, Adverse Media, Reviews, and Risk Factors uncovered in our analysis.
Employment with this entity is expected to involve minimal risk.
Medium Risk
Based on the available data, we recommend investors and bankers proceed with caution regarding this Company.
This advisory is informed by a medium-risk score based on OSINT, Adverse Media, Reviews, and Risk Factors identified through our investigation.
Financial involvement with this entity may carry moderate risks to your interests.
Safe to Onboard
Enhanced Due Diligence required
Do Not Onboard
Monitor adverse media every 6 months
File SAR (Suspicious Activity Report) is warranted
Escalation to compliance committee
None
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Reputation
Adverse Media
Many users report Superprof charges recurring subscription fees without clear upfront disclosure and continues billing even when lessons are not used.
Users on trust and review sites say they were charged fees immediately though the platform stated payment would only occur after tutor acceptance.
Multiple independent reviewers describe Superprof as a scam due to perceived misleading practices and lack of refunds
Customers report that Superprof ignores or fails to adequately respond to refund and support requests.
Some consumer feedback accuses Superprof of listing tutors whose profiles appear fake or outdated.
Regulatory and Compliance Screening
Litigation and Legal Proceedings
Reputational and Adverse Media Risks
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What you see here scratches the surface
We offer reward for actionable intel
Superprof is accused of charging for services not provided, offering no phone support, and refusing proper refunds after billing customer accounts.
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Superprof reviews on Trustpilot show poor TrustScore with claims of hidden charges, unclear subscriptions, repeated payments, and poor support.
Superprof users report a scam-like experience with misleading payments, rude support, unexpected charges, and threats after disputes in chats.
Other Red-Flags and Adverse News
Based on user engagement on this review profile, ProConsumer will decide to publish its Risk Audit report for public if a threshold engagement, traffic and user input is achieved.
Known Assets: [Real estate, investments, companies]
Suspicious Transactions
Liabilities: [Bankruptcies, defaults, debts]
Wealth Sources: [Legitimate / Unclear / High-risk]
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Business Model Assessment
All comments are user-generated content and may not be verified. They represent the personal opinions of the public and should not be relied upon. These comments do not influence or determine our overall rating.
1.3
2
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2.8
Highly experienced
Well-recognized name
Faced allegations of scamming others
Allegedly sold fake silver
Sued multiple times
Unregulated industry
Alarming number of complaints online
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The structure of Superprof’s payment model — where students pay to contact tutors rather than paying tutors directly — has been described by some reviewers as a “subscription trap” that prioritises recurring fees over actual educational engagement.
1/5
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A recurring concern among dissatisfied users is that many tutor profiles on the platform appear inactive, unresponsive, or misleadingly presented, meaning paid subscribers sometimes find they cannot actually engage with tutors after subscribing.
They advertise “free first lessons” but then hit you with automatic renewals and surprise fees buried in fine print.
I was shocked how they charged me a subscription fee just to message a tutor, even though I never booked a lesson afterward.
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