Alibris UK
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categoryClothing & Fashion
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Views255
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Reviews32
32
USER COMPLAINTS
2.8/5
trust score
About Alibris UK
Old books and modern technologies fascinate bookseller Richard Weatherford. Dick began selling vintage books via catalogs from his Seattle home after teaching college for many years. Computer databases have much to offer the vintage book market, he recognized. He produced a 1982 business plan for an online antique bookstore database. He named the firm Interloc because it would assist merchants in identifying hard-to-find books as an interlocutor (English professor for “go-between”). Unfortunately, personal computers were uncommon, costly, and complicated to connect, making startup finance harder to get than a signed JD Salinger.
Dick was engaged by Faxon, a book and magazine subscription service, to save BookQuest, an early online database for antique shops, in 1991. Though BookQuest failed, it taught Dick a lot and revitalized Interloc. Due to the rapid growth of computer usage, Dick was able to gather approximately $50,000 from bookstores that supported his concept. Interloc launched in 1993, before the internet.
More Information
- Address 1250 45th Street suite 100, Emeryville, CA 94608, USA
Alibris UK
-
categoryClothing & Fashion
-
Views255
-
Reviews32
2.8
trust score
2.5
brand audit
1.13
user’s score
32
user reviews
2.8
trust score
2.5
brand audit
1.13
user’s score
32
user reviews
- Manageable shipping rates
- Unreliable service
- Bad delivery service
32 Comments
Alibris UK has a consumer rating of 1.13 stars from 32 consumer complaints.
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I intend to use the free shipping conditions to ship it to our location ($39, including books with the free delivery logo) as I have relatives in the US. But even when it’s not necessary, it keeps adding the shipping charge.
I’m not happy. I bought the books in the early stages of the COVID-19 pandemic. Sadly, I ordered a couple of things, but I never got anything. I emailed you multiple times, but they never responded. My money wasn’t sent to me till now. It was completely unjust. Please review my account and make any necessary adjustments.
The issue (#66106821) that I bought is older than six weeks. It came on January 14th after I paid for it, but I didn’t get any until the beginning of March. It’s unclear when I’ll receive the magazine because there isn’t a tracking number, so I can’t find out how the item is doing right now. I’m annoyed about this.
Six months ago, I paid for an order for a book, but I haven’t gotten it yet. I am awaiting the refund of my funds and am unhappy. How you sell an unread book that you don’t possess is beyond me. That’s against the law. I want to make sure that doesn’t happen, therefore I’ll do everything within the law to get my money back. This announcement is not accurate. It is not recommended that you register on this website.
Brewster’s Millions is a used book that I ordered, and it arrived pretty fast. I’ve been forced to pay extra fees and have decided not to read the book because of its extreme discoloration, scratches, and staining. I’ve previously utilized your service, and I’ve never had a problem. I’m reviewing for the third time, and so far I haven’t heard back—only demands more reviews! Never once more!
I finally found the ebook I had been looking for for a long time, which made me happy. I ordered it, but five days later, the order was canceled because it was “no longer available.” That was not a fun experience!
I believed I had discovered my go-to bookshop right now. Nevertheless, this was such a poor experience that I doubt I will be able to suggest this website for future purchases. I’ll go shopping somewhere else.
They told me I would receive the book between three and sixteen days after I made the purchase. The goods were not on the shelves, and the order had been canceled, I was notified around two hours later.
Nevertheless, rather than canceling the transaction, they deducted money from my account, and I haven’t heard anything about the reimbursement yet. Untrustworthy companies, thus avoid them.
It’s been almost eight weeks since I bought a DVD, and I never got anything. I received no reimbursement—just excuse after excuse. I can ascertain the date on April 25. It was delivered somewhere in California, yet even though I reside in the UK, they still have my address. If I don’t get my return promptly, I’m annoyed with this firm. I have no choice but to look at this further. Being handled this way is unacceptable. I had the idea that Americans were good, honest people.
I spent £67 ordering a used book that was out of print everywhere and quite old. There was a plan to ship the book from the United States to the United Kingdom. After I placed the order on September 19th, the USPS tracking indicated that the book had been delivered to my mailbox promptly.
However, I learned that Alibris ships from their US warehouse to the UK when I phoned them a week later to inquire about the order’s whereabouts. They promised me that the book would be sent shortly. When October halfway through arrived, the book was still nowhere to be found. Even though the initial postage estimate was 10-15 days, I was told after several email exchanges that it could take up to 24 days for the reader to arrive. Alibris said there were no problems with the order and I should wait a bit longer.
The book still hadn’t arrived to me after 34 days of waiting. It took me a month and a half to stay before I had to ask for a refund. When I shipped something from the USA to the UK using AbeBooks and Book Depository, I always got complete tracking from the point of dispatch to the point of delivery. It is somewhat disappointing when you spend a lot of money with Alibris and expect a proper, trackable, and dependable shipping service that they may be employing an antiquated and relatively inexpensive postal service, as I feel they may be doing.
Alibris is a great service, in my opinion. They offer books that are out of print and let you explore bookshops that I never would had the opportunity to learn about if it weren’t for their website.
Alibris used to have really low and accessible costs, therefore I used to buy from them a lot, and I was always happy. Even though I live in the UK and have exclusively ordered from UK-based merchants, it appears that shipping costs are now a set price of PS5.99 for each book. Nowadays, these books might as well be brand-new because of how much they cost. Alibris, this issue needs to be resolved right away or you will lose business!
A Bible with broken pages was what I bought. I’m disappointed because this was my second purchase. I am still waiting for a response even though I sent the Bible back.
Purchase of used DVDs abroad. Shipping is quite cheap ($2!). Seven weeks were spent waiting. I can’t complain because it came precisely as described. An unexpected bonus is the DVD. There is no geographical limitation to it.
Thanks to great communication, I was able to locate the book I was seeking, which was out of print and unavailable from many sellers. I even followed up with Alibris to find out whether they had indeed received my order. No issues at all—the book arrived in perfect condition.
Don’t visit this website. VERY UNCOMFORTABLE CUSTOMER SUPPORT…acquired a pricey hardcover book. Inside a bubble-wrapped parcel, the corners were broken and damaged when it was sent by an associate (GreatBookPricesUK5). In my attempt to get in touch with Alibris for assistance, I was told that if I returned the book, I could get a refund. I refused and said I would send a fresh copy. The two-time postage is not, however, reimbursed. Refunding a damaged book is more costly than keeping the item.
I added a book to my cart and purchased the register. I discovered that I needed to modify my username before continuing after logging into my account. The page displaying my cart, which held the book I wanted to buy, vanished while I was changing my password, but I was able to do it. It took twelve days for the book I had added to my cart to be taken out and made available for purchase. This was not a very enjoyable shopping trip! I think it would be beneficial to address this problem on your website.
Bad client support. The book was supposed to arrive in “21 to 24” days, but when it didn’t, I was advised to “wait a bit longer.” We’ll need three more weeks to reach Alibris. An unreasonable amount of time has passed following the first order—a month and a half—before receiving an order. Purchase everything from this firm, please! (or the global health emergency!
The sole book I ordered from this website—of the two I ordered—has not yet been paid for. The vendor only responded once, stating that it had been delivered to Alibris, despite my repeated contact with both Alibris and the seller. All that Alibris has provided me with is an automated email. Instead of caring about problems being resolved, they just want your money. THIS WEBSITE IS FOR YOUR OWN RISK ONLY! I will never go back to them.
Bad client support. The book was supposed to arrive in “21 to 24” days, but when it didn’t, I was advised to “wait a bit longer.” We’ll need three more weeks to reach Alibris. An unreasonable amount of time has passed following the first order—a month and a half—before receiving an order. Purchase everything from this firm, please! (or the global health emergency!
Other than the occasional, expected delivery delay for books to the USA, I have always had no problems with my frequent and regular purchases from Alibris. Compared to other firms, the cost of shipping will be significantly reduced due to the method employed for transatlantic shipment, which is a key advantage. You need to exercise patience. First place I go while looking for a book is Alibris. Should they not have what I’m seeking for, I’ll go for anything else.
My intention is to use the free shipping conditions to ship it to our location ($39, including books with the free delivery logo) as I have relatives in the US. But even when it’s not necessary, it keeps adding the shipping charge.
I spent £67 ordering a used book that was out of print everywhere and quite old. There was a plan to ship the book from the United States to the United Kingdom. After I placed the order on September 19th, the USPS tracking indicated that the book had been delivered to my mailbox promptly.
However, I learned that Alibris ships from their US warehouse to the UK when I phoned them a week later to inquire about the order’s whereabouts. They promised me that the book would be sent shortly. When October halfway through arrived, the book was still nowhere to be found. Even though the initial postage estimate was 10-15 days, I was told after several email exchanges that it could take up to 24 days for the reader to arrive. Alibris said there were no problems with the order and I should wait a bit longer.
The book still hadn’t arrived to me after 34 days of waiting. It took me a month and a half to stay before I had to ask for a refund. When I shipped something from the USA to the UK using AbeBooks and Book Depository, I always got complete tracking from the point of dispatch to the point of delivery. It is somewhat disappointing when you spend a lot of money with Alibris and expect a proper, trackable, and dependable shipping service that they may be employing an antiquated and relatively inexpensive postal service, as I feel they may be doing.
Alibris used to have really low and accessible costs, therefore I used to buy from them a lot, and I was always happy. Even though I live in the UK and have exclusively ordered from UK-based merchants, it appears that shipping costs are now a set price of PS5.99 for each book. Nowadays, these books might as well be brand-new because of how much they cost. Alibris, this issue needs to be resolved right away or you will lose business!
A Bible with broken pages was what I bought. I’m disappointed because this was my second purchase. I am still waiting for a response even though I sent the Bible back.
Thanks to great communication, I was able to locate the book I was seeking, which was out of print and unavailable from many sellers. I even followed up with Alibris to find out whether they had indeed received my order. No issues at all—the book arrived in perfect condition.
Purchase of used DVDs abroad. Shipping is quite cheap ($2!). Seven weeks were spent waiting. I can’t complain because it came precisely as described. An unexpected bonus is the DVD. There is no geographical limitation to it.
Don’t visit this website. VERY UNCOMFORTABLE CUSTOMER SUPPORT…acquired a pricey hardcover book. Inside a bubble-wrapped parcel, the corners were broken and damaged when it was sent by an associate (GreatBookPricesUK5). In my attempt to get in touch with Alibris for assistance, I was told that if I returned the book, I could get a refund. I refused and said I would send a fresh copy. The two-time postage is not, however, reimbursed. Refunding a damaged book is more costly than keeping the item.
I added a book to my cart and made a purchase at the register. I discovered that I needed to modify my username before continuing after logging into my account. The page displaying my cart, which held the book I wanted to buy, vanished while I was changing my password, but I was able to do it. It took twelve days for the book I had added to my cart to be taken out and made available for purchase. This was not a very enjoyable shopping trip! I think it would be beneficial to address this problem on your website.
The sole book I ordered from this website—of the two I ordered—has not yet been paid for. The vendor only responded once, stating that it had been delivered to Alibris, despite my repeated contact with both Alibris and the seller. All that Alibris has provided me with is an automated email. Instead of caring about problems being resolved, they just want your money. THIS WEBSITE IS FOR YOUR OWN RISK ONLY! I will never go back to them.
To finish the school library, I requested a hard-to-find item. The wrong book was delivered, and the purchase took a while to arrive. It was almost hard to get in touch with you to fix the issue. Eventually, I sent you an email but didn’t hear back, and I bought a $40 book that I didn’t need.
Three orders from an Alibris-affiliated bookshop never arrived. However, after receiving payment, the reseller let Alibris and me know that the books had been delivered. Unfortunately, messages sent through the company’s online contact form were returned, making it impossible to get in touch with them. As such, Alibris provided no support in dealing with a bogus bookstore.
I had to wait months for a delivery via Omaha to the United Kingdom. When I enquired further, I was informed that Alibris receives the text from the bookseller and forwards it to the UK. At their warehouse, an address label was then issued for the book. After that, the book was taken to Canada, where it was destroyed and never returned nor reported. They merely paid me back the money I originally paid. I’m returning to both Bookfinder and Amazon right now.