Alibris UK

  • category
    Clothing & Fashion
  • Views
    68
  • Reviews
    10
SUBMIT CONSUMER COMPLAINT

10

USER COMPLAINTS

2.8/5

trust score

About Alibris UK



Old books and modern technologies fascinate bookseller Richard Weatherford. Dick began selling vintage books via catalogs from his Seattle home after teaching college for many years. Computer databases have much to offer the vintage book market, he recognized. He produced a 1982 business plan for an online antique bookstore database. He named the firm Interloc because it would assist merchants in identifying hard-to-find books as an interlocutor (English professor for “go-between”). Unfortunately, personal computers were uncommon, costly, and complicated to connect, making startup finance harder to get than a signed JD Salinger.

Dick was engaged by Faxon, a book and magazine subscription service, to save BookQuest, an early online database for antique shops, in 1991. Though BookQuest failed, it taught Dick a lot and revitalized Interloc. Due to the rapid growth of computer usage, Dick was able to gather approximately $50,000 from bookstores that supported his concept. Interloc launched in 1993, before the internet.

More Information

  • Address 1250 45th Street suite 100, Emeryville, CA 94608, USA

Alibris UK

  • category
    Clothing & Fashion
  • Views
    68
  • Reviews
    10

2.8

trust score

2.5

brand audit

1.08

user’s score

10

user reviews

2.8

trust score

2.5

brand audit

1.08

user’s score

10

user reviews

User score
1.08
Trust
experience
service
ethics
Pros
  • Manageable shipping rates
Cons
  • Unreliable service
  • Bad delivery service

10 Comments

Alibris UK has a consumer rating of 1.08 stars from 10 consumer complaints.
Submit your complaint
  1. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    I intend to use the free shipping conditions to ship it to our location ($39, including books with the free delivery logo) as I have relatives in the US. But even when it’s not necessary, it keeps adding the shipping charge.

  2. trust
    1.5
    Experience
    1
    Service
    1.5
    ethics
    1

    I spent £67 ordering a used book that was out of print everywhere and quite old. There was a plan to ship the book from the United States to the United Kingdom. After I placed the order on September 19th, the USPS tracking indicated that the book had been delivered to my mailbox promptly.

    However, I learned that Alibris ships from their US warehouse to the UK when I phoned them a week later to inquire about the order’s whereabouts. They promised me that the book would be sent shortly. When October halfway through arrived, the book was still nowhere to be found. Even though the initial postage estimate was 10-15 days, I was told after several email exchanges that it could take up to 24 days for the reader to arrive. Alibris said there were no problems with the order and I should wait a bit longer.

    The book still hadn’t arrived to me after 34 days of waiting. It took me a month and a half to stay before I had to ask for a refund. When I shipped something from the USA to the UK using AbeBooks and Book Depository, I always got complete tracking from the point of dispatch to the point of delivery. It is somewhat disappointing when you spend a lot of money with Alibris and expect a proper, trackable, and dependable shipping service that they may be employing an antiquated and relatively inexpensive postal service, as I feel they may be doing.

  3. trust
    2
    Experience
    1.5
    Service
    2
    ethics
    1.5

    Alibris used to have really low and accessible costs, therefore I used to buy from them a lot, and I was always happy. Even though I live in the UK and have exclusively ordered from UK-based merchants, it appears that shipping costs are now a set price of PS5.99 for each book. Nowadays, these books might as well be brand-new because of how much they cost. Alibris, this issue needs to be resolved right away or you will lose business!

  4. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    A Bible with broken pages was what I bought. I’m disappointed because this was my second purchase. I am still waiting for a response even though I sent the Bible back.

  5. trust
    1.5
    Experience
    1.5
    Service
    2
    ethics
    1.5

    Purchase of used DVDs abroad. Shipping is quite cheap ($2!). Seven weeks were spent waiting. I can’t complain because it came precisely as described. An unexpected bonus is the DVD. There is no geographical limitation to it.

  6. trust
    2
    Experience
    1.5
    Service
    2
    ethics
    1.5

    Thanks to great communication, I was able to locate the book I was seeking, which was out of print and unavailable from many sellers. I even followed up with Alibris to find out whether they had indeed received my order. No issues at all—the book arrived in perfect condition.

  7. trust
    2
    Experience
    1.5
    Service
    1.5
    ethics
    1.5

    Don’t visit this website. VERY UNCOMFORTABLE CUSTOMER SUPPORT…acquired a pricey hardcover book. Inside a bubble-wrapped parcel, the corners were broken and damaged when it was sent by an associate (GreatBookPricesUK5). In my attempt to get in touch with Alibris for assistance, I was told that if I returned the book, I could get a refund. I refused and said I would send a fresh copy. The two-time postage is not, however, reimbursed. Refunding a damaged book is more costly than keeping the item.

  8. trust
    1
    Experience
    1
    Service
    0.5
    ethics
    0.5

    I added a book to my cart and purchased the register. I discovered that I needed to modify my username before continuing after logging into my account. The page displaying my cart, which held the book I wanted to buy, vanished while I was changing my password, but I was able to do it. It took twelve days for the book I had added to my cart to be taken out and made available for purchase. This was not a very enjoyable shopping trip! I think it would be beneficial to address this problem on your website.

  9. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Bad client support. The book was supposed to arrive in “21 to 24” days, but when it didn’t, I was advised to “wait a bit longer.” We’ll need three more weeks to reach Alibris. An unreasonable amount of time has passed following the first order—a month and a half—before receiving an order. Purchase everything from this firm, please! (or the global health emergency!

  10. trust
    1
    Experience
    0.5
    Service
    1
    ethics
    1

    The sole book I ordered from this website—of the two I ordered—has not yet been paid for. The vendor only responded once, stating that it had been delivered to Alibris, despite my repeated contact with both Alibris and the seller. All that Alibris has provided me with is an automated email. Instead of caring about problems being resolved, they just want your money. THIS WEBSITE IS FOR YOUR OWN RISK ONLY! I will never go back to them.

SUBMIT COMPLAINT AGAINST LEAR CAPITAL

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