British Gas

  • category
    Oil & Gas
  • Views
    72
  • Reviews
    10
SUBMIT CONSUMER COMPLAINT

10

USER COMPLAINTS

2.4/5

trust score

About British Gas



British Gas has served British houses since its founding. Heating kitchens, lighting lights, and more are their services. Their mission has always been to support British companies and households and create better methods to simplify and streamline home life. Britain’s biggest energy provider, British Gas, supplies 11 million homes. Their services include boiler installation, electrical system and appliance maintenance, plumbing, and drainage. For details, see their website.

More Information

  • Address The Causeway, Staines TW18 3BF, United Kingdom

British Gas

  • category
    Oil & Gas
  • Views
    72
  • Reviews
    10

2.4

trust score

2.6

brand audit

1.13

user’s score

10

user reviews

2.4

trust score

2.6

brand audit

1.13

user’s score

10

user reviews

User score
1.13
Trust
experience
service
ethics
Pros
  • Better for Installations
Cons
  • Untrustful
  • Worst customer services

10 Comments

British Gas has a consumer rating of 1.13 stars from 10 consumer complaints.
Submit your complaint
  1. trust
    1
    Experience
    4
    Service
    3.5
    ethics
    1

    I find the recent increase in Homeserve insurance tough given the current state of the economy, which is causing worry and strain for most individuals, especially older persons. This service’s pricing is already exorbitant. I am thinking about canceling this insurance and looking for another one, as I have canceled others that I had with other companies. Having been a consistent client for many years, I would like to know where British Gas’s loyalty is.

  2. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    I contacted them on my mother’s behalf; she is 82 years old and confined to her bed; she has a PS150 coupon that she can utilize. They promised to get in touch with us and give us a callback. The voucher had expired, so she was unable to get the money back, and the call never arrived. We’re pretty upset about her losing this money.

  3. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    We called BG for advice because the pay-as-you-go gas meter was not functioning. They installed gas and electric meters since they recommended that we switch to a smarter meter. They informed them that within a day, a smart meter would pick up the signals from the meters.

    Gas was alright, however, the electric device’s display only says “”waiting data””. To cut things short, we spoke with multiple customer service agents and an engineer who was unable to resolve the problem.

    We also scheduled another engineer, but he never showed up. Eventually, we learned that he would contact us within the next 14 working days to talk about the next course of action. We’ve been unable to get the little device to function properly for a few months now. It’s annoying!

  4. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    After we relocated to our new house, British Gas updated the property with our move-in measurements. The expense was computed. For my most recent lessons, they asked. Despite my four days in the process, they still had an estimated cost. I have been moving in circles every day. have mental health conditions that exacerbate these problems. Before I start doing business with British Gas, I’m thinking about switching to an alternate energy provider.

  5. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    It’s a bullying tactic. After three years, there have been ongoing complaints over this joke. Tell the complaint team to get in touch with me. I received the following instead of hearing from the complaint team as promised. Inquire with us right away regarding the balance owed on your most recent gas and electricity bills. If we don’t hear from you in the following few days, we will charge your bank account and give your information to a collection agency. Pay your bill online to avoid this, or give us a call (Mon–Fri, 9 am–5 pm) for additional help. Thank you.

  6. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    At home, British Gas provides coverage. A plumbing specialist was sent to my house when I requested an examination for a leak in my waste pipe. “Waste pipe” was the term I used to describe the leak in my account of what was wrong. Furthermore, when the plumber came, I was informed that it wouldn’t be covered, and I had to get in touch with British Gas to let them know that the wrong person hadn’t sent the plumber. You can fix the damaged pipe yourself, right? The obstruction will be paid for.

  7. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Although his house was heated by an improved boiler, my father-in-law found it to be excessively hot. They repeatedly complained and called. About the new system they put in the house, he is furious. He’s in worse shape than he was. They are now informing him that a new radiator is required for optimal operation, which will come at a high expense. The engineer is devoid of them. Lots of errors. I wouldn’t suggest them to anyone because of the subpar customer support. Martin made a grave error by failing to highlight the necessity for new radiators.

  8. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    I recently moved to a new house and switched from British Gas to the new energy provider. It was the worst choice I have ever made. I haven’t been able to get in contact to have an engineer come out and switch me to a different provider, and it took me more than two weeks to have someone out to connect my electricity. I was also frequently interrupted on the phone by non-English speaking individuals who struggled to answer calls and seemed to be clueless about what they were doing! Stay away from it.

  9. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Without informing me, British Gas turned off the switch and never even tried to get in touch. They halted it as my account had an outstanding balance. After all, my Direct Debit was not properly set up by them. I chose to transfer suppliers because the company gave me a lower price than another one. Subsequently, I was unable to obtain the cheaper option, and rather than offering me support, their customer care nearly accused me of being uncooperative! With their awful customer service, the company is a disgrace.

  10. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    About his work and the parts he replaced, Engineer Mo provided a wealth of information. In addition to being patient, he was kind and professional. It was his first time inspecting the boiler, he told me, and he was checking things out. Before sealing the gas line leading into the house and the boiler service, he cleaned the radiator.

SUBMIT COMPLAINT AGAINST LEAR CAPITAL

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