The number of negative interactions with Currys is just too high. If a consumer complains, Currys disregards them. That’s why I’m never going to purchase from them. I’ll spend more money elsewhere so I won’t have to go through Currys, even though the budget isn’t excellent.

The man who made the delivery was awful. Because of this, we wouldn’t utilize them again. impolite, inconsiderate, and menacing or intimidating. I had an AO the same day that I called * customer service (and waited for a time to talk to someone). They couldn’t have been more kind and accommodating; they were completely different. Instead, I ought to have spent the extra to acquire my new refrigerator.

I spent PS600 on a Kenwood fridge freezer seventeen months ago. Today the appliance stopped working. Anyone rationally would expect the goods at this expense to last longer than 17 months without obtaining an extended warranty. My own experience is that this week’s repairs cost PS179. If you cannot ensure the longevity of your product, then you have learned your lesson. Never purchase Kenwood. Purchase nothing from Currys.

Delivering in the worst way ever! You wouldn’t be able to predict when delivery will occur, just like with Royal Mail in the 1990s. You can’t see how many stops you have to make before delivering. These days, a four-hour delivery window is a complete farce. Picking up your refrigerator on a weekday—or even on the weekend—requires giving up a full day of work! If you select a Saturday for the delivery day, you can’t be certain and could have to wait.

Although I had a good in-store experience at Curry’s, the delivery experience left a lot to be desired. To our dismay, the appliance was damaged during the initial delivery by the drivers. We were forced to replace the damaged item as a result. The drivers promised us they would report the damage, but that never happened even when my wife pointed out the damage, which they had neglected to verify at first.

Furthermore, even after my wife showed them the receipt showing we had paid for the installation service, the drivers refused to install the new appliance. It seemed like a comedy of mistakes, the whole thing. Even worse, we had to have the replacement appliance delivered by a different team and show them the receipt each time to guarantee the correct installation.

We were disappointed with the shipping experience overall and the multiple problems we ran into along the process left us feeling irritated and unsatisfied with the service as a whole.