The encounter turned out to be somewhat unsatisfactory. A couple of things I ordered were missing from my order. The company did not get in touch or communicate. They told me the package was not delivered when I contacted their customer service. I was emailed the PS5 discount when my issue was addressed, and the property was reordered. Nothing came of it. I used the chat feature to find it for around ten minutes. The chatting persisted until I realized I had to get in touch with the individual I spoke with to find my voucher. She didn’t seem to be persuaded. I’ve placed multiple orders with them as a frequent customer, but I’m not sure if I will do so again.

Yodel claimed to have delivered the item to me after I made a transaction on the website! However, it hasn’t. Yodel informed me that it was supplied when I contacted them. They don’t think it has been shipped. Barrett and Holland have not responded to me.

Both this business and H+B in general, I would suggest. The staff at H+B Potters Bar has always been welcoming and accommodating, and on this particular occasion, Jylwia and Simran were among them. For them, it posed no difficulties.

I would give it a rating of fewer than one star. There were two botched deliveries, numerous calls to incompetent staff, a great deal of stress, and neither a delivery nor a money refund. Yodel is not good. I won’t place another order with Yodel or purchase anything else from them. My personal information is also absent from two packages that I have previously received. If you don’t want your health and well-being to suffer, place your order online. I’m going to avoid it. I have been phoning. I’m checking with my neighbors to see whether they got my package. Making a call to them. without taking any action to reduce stress.Please move aside if I were you.

Like others, it has recently surfaced. Delivery was scheduled for three days, but it took nine working days for it to leave their warehouse. Yodel followed it and verified that no one had picked it up. Every time, customer service sounded impolite and apologized, but they were unable to issue a refund because the item had already been shipped. It was expected to come in a few days, so I was encouraged to be patient. I have more than enough time until the deadline, and the card company has given me a credit. I promise not to use H&B again.

A disorganized web customer support system. My purchase was for a water bottle that wasn’t in stock but could be bought online. I spoke with an advisor who was unaccommodating, took a long time to answer my questions, and then abruptly ended the call when I expressed my dissatisfaction with their service and asked for a complaint number! A few minutes later, the chat was reopened, and I was greeted exactly by the same advisor. I was disregarded when I asked for a complaint number once more. I waited for them to reply, but they didn’t, so I waited for twelve minutes. Amazing! I can demonstrate that with screen recordings.

Fortunately, I managed to keep my cool. After placing an order, I was told that the local cooperative would be having a delivery on Wednesday. There was no email sent to them, therefore I suppose the products were not delivered as usual. They now mentioned Friday, so I had to do some research to find the place. How many days would it take to pack and ship on Friday? That date is not when I will wait for delivery. Even after three weeks, my friend’s stuff hasn’t delivered, and I got an email from them stating that they had returned the money—but it took them a whole week to do so. From people’s money, what profits are they making to maintain this fake collection If I conducted my business in this manner, I would be bankrupt.