Lands’ End

  • category
    Clothing & Fashion
  • Views
    72
  • Reviews
    10
SUBMIT CONSUMER COMPLAINT

10

USER COMPLAINTS

2.2/5

trust score

About Lands’ End



From the year 1963, Lands’ End has been producing stunning clothes. They combine the greatest possible degree of comfort with beauty that is understated and utility that is useful. Sizes ranging from Petite 8 to Plus 30 are available. When you purchase online at Lands End UK, you will get high-quality and fashionable clothing for the whole family.

More Information

  • Address Lands' End, Lands' End Way, Oakham, UK
  • Founder Gary Comer
  • CEO Andrew McLean

Lands’ End

  • category
    Clothing & Fashion
  • Views
    72
  • Reviews
    10

2.2

trust score

2.7

brand audit

1.3

user’s score

10

user reviews

2.2

trust score

2.7

brand audit

1.3

user’s score

10

user reviews

User score
1.3
Trust
experience
service
ethics
Pros
  • Products Great for Fits & quality
Cons
  • Lack of communication
  • Bad return Policies
  • Poor Service

10 Comments

Lands’ End has a consumer rating of 1.3 stars from 10 consumer complaints.
Submit your complaint
  1. trust
    2.5
    Experience
    2.5
    Service
    3
    ethics
    3.5

    I purchased items from the Lands End sale, and they arrived in a matter of days. My two orders of high-end tops arrived in the same colors and fit as described. I also purchased a gilet, which has a sturdy zip closing. In contrast to standard zips, this one required you to insert the left side of the zip into the right side. It was perfect for left-handed people. I eventually decided not to purchase the gilet, though, after repeatedly struggling to get the zip. All in all, it’s a wonderful item with a red CLC that is quite well made considering the cost.

  2. trust
    1.5
    Experience
    1.5
    Service
    2
    ethics
    1.5

    Clothes are priced fairly. They come in a range of sizes to fit the majority of people and are well-made. The delivery provider took about a week to deliver the order, even though Lands End promised a quick turnaround. That is my sole grievance.

  3. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    The item was returned. Although the product is gorgeous, it is far too big! Normally, I wear a XXL. I believe that I would have needed to order a M or a S to obtain the correct size for this product. The pricing also astounded me; they were a great deal less than what was originally quoted, but when I checked later that day, the price had increased by 50%. Because prices fluctuate, you never know when you can purchase Lands End. An additional issue with the large number of emails sent is that they are delivered nearly daily, making the messages outdated. Nevertheless, there are still occasions when I get really good things.

  4. trust
    1.5
    Experience
    1
    Service
    1.5
    ethics
    1

    Both the ordering and delivery processes were quick and easy. Beneath V-necks, they serve as an insulating layer. I am going to hold them. They’re not as nice as the ones in the white silk shirt I bought from the vendor, though. They weigh significantly less. When folded in small wash bags, they become less smooth and are more likely to crease when being washed. They falter and refuse to stay put. There is a noticeable see-through in the white variant. These tops are so upscale that it’s difficult to conceive what they can fit, which is disappointing. Since I have to seem professional and polished at work, I have to wear a scarf to keep polo shirts’ necks in place.

  5. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    There was no problem, and the packing and delivery went well and quickly. The two cardigans I purchased are not of the high caliber I have come to expect from Lands End. The label doesn’t seem to be adequately sewn into the neckband, and the clothes are made of low-quality fabric that wrinkles easily. The document’s content is not visible to me because it is written in Chinese. These cardigans are mine to keep. But I need to improve their quality.

  6. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Land’s End size has always been an issue for me. I have not placed many orders with them in the past, and I have no intention of doing so in the future. They haven’t been effective in converting American to UK sizing. I haven’t yet received anything that fits me adequately, even with their sizing converter calculator used.

  7. trust
    2.5
    Experience
    1
    Service
    2.5
    ethics
    1

    The delivery was made on schedule as usual, but the slim starfish pants’ design let me down. I own four pairs, however, the fits are no longer the same and the look is different. The hips have too much room. Regretfully, they needed to be sent back.

  8. trust
    1.5
    Experience
    1
    Service
    1
    ethics
    1

    The clothing is quite well made and came undamaged, even with its plastic cover still intact. The delivery was not very good. The parcel was positioned above the gate. We were out of town when the parcel was left. It was a wet day, and the property stayed in our yard the entire day with no one home.

  9. trust
    1
    Experience
    1
    Service
    1
    ethics
    5

    These were some of the worst things I’ve ever bought at Lands End. The material was synthetic and terrible. The cloth did not resemble the picture on the internet at all. They were enormous! significantly more expensive and thigh-high than the model’s pants. Oh no! I could never have imagined experiencing the same event! I had to cancel my order for a second pair that I was waiting for.

  10. trust
    2.5
    Experience
    0.5
    Service
    0.5
    ethics
    1

    Delivery of the package has not yet occurred. I gave your delivery company a call today, but they never answered. They claimed to have made three delivery attempts. This is even though every time they claimed to have attempted delivery, there was always a single person present.

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