Lazy Susan Ltd

  • category
    Furniture Store
  • Views
    119
  • Reviews
    20
SUBMIT CONSUMER COMPLAINT

20

USER COMPLAINTS

2.5/5

trust score

About Lazy Susan Ltd



The objective of Lazy Susan Ltd is to encourage people to spend more time in the garden by inspiring them. They want you to enjoy the greatest parts of your outside area and allow their products to do the hard work for you for whatever it is that you want to accomplish, whether it be building memories with loved ones or just going to rest.

It is something that they take great satisfaction in doing. First, their items are exquisitely designed, and then they are created using materials of the highest quality. The reality of the matter is that Lazy Susan Ltd furniture will not rust, warp, or decay even if it is left outdoors for the whole year, regardless of the weather conditions. The hundreds of positive evaluations that they have received are evidence that their employees are committed to providing the highest possible level of service to every one of their clients.

More Information

  • Address The Courtyard, Stockbridge Road, Chichester, UK

Lazy Susan Ltd

  • category
    Furniture Store
  • Views
    119
  • Reviews
    20

2.5

trust score

2.4

brand audit

3.35

user’s score

20

user reviews

2.5

trust score

2.4

brand audit

3.35

user’s score

20

user reviews

User score
3.35
Trust
experience
service
ethics
Pros
  • Helpful Team
Cons
  • Delivery Issues
  • Quality Issues
  • Maintenance Issues

20 Comments

Lazy Susan Ltd has a consumer rating of 3.35 stars from 20 consumer complaints.
Submit your complaint
  1. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    0.5

    The bench, chairs, and table first satisfied me. After a few years, though, the paint is flaking off, giving the place a run-down look. Even though it was meant to be sturdy, the price exceeded PS1000. Buyers beware! Nothing from Lazy Susan will ever be purchased by me again.

  2. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4

    Outstanding assistance and service from start to finish. Excellent staff and a great organization. I appreciate your help very much. Buying a product of such exceptional quality was a delight.

  3. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4

    The six seats and table came neatly packed. On one leg, though, we found a bad paint job with paint chips. L.S. was accommodating throughout the assembly and provided us with touch-up paint. But we got in touch with them because the leg needed to be replaced.

    L.S. was aware that given the sum of money paid, the set had to be in flawless shape. L.S. is unable to open the box and examine everything, though. The provided set ought to ensure this.

  4. trust
    2
    Experience
    1.5
    Service
    1.5
    ethics
    2.5

    They used to have great products. Now, not so much anymore.

  5. trust
    4
    Experience
    3.5
    Service
    4.5
    ethics
    4.5

    Excellent client support. Assume I desired to include the item in a previously made purchase. I had a great and nice conversation with the person, and I had no trouble adding the item to my initial order. The merchandise and anime were beautifully packaged and of high quality, and the delivery was prompt. An excellent business that I heartily endorse.

  6. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4.5

    The customer’s level of service left me incredibly impressed. My beach lounger from the previous year had flaking paint, but the other ones were great. Siobhan was able to answer within hours and offered a workable remedy. I appreciate that you handled this matter without requiring a lengthy process. I emailed you a picture of the object.

  7. trust
    3
    Experience
    3
    Service
    3.5
    ethics
    3.5

    Throughout the entire transaction, communication flowed easily. The table arrived undamaged and in good shape with all of its parts in place thanks to careful packaging. The intricate pattern of the aluminum alloy casting was simple to understand and was finished to a high degree with very little flash remaining. The construction materials have been chosen with their intended function in mind, such as the use of A2 stainless steel for threaded nuts. That those threaded feet allowed for some adjustment impressed me. The powder seems to have a well-defined covering. Will disclose) and has a consistent coating. We’ve already had positive comments regarding its appearance, and it’s sturdy. Due to the initial delivery being sent to an incorrect address, which required work on my part to retrieve, we had to remove one point.

  8. trust
    4.5
    Experience
    4
    Service
    4
    ethics
    4

    I’ve bought a whole collection from Lazy Susan twice now, and each time the quality and standards have drastically declined. If the return fee (PS60) wasn’t so costly, I would send the entire setback.
    The table color (apart from the white color) is different from the image on the website, thus I advise requesting a sample before making a purchase. The slate color is more akin to an aged mat gray, and the table I received was quite boring and not as nice as the photo. Because of manufacture, there are also sharp edges. When building it, the finder was cut. My interaction with customer service was not pleasant. Other than paying PS60 and spending an additional two hours disassembling it, that is all.

    The bolts and nuts were of outstanding quality, and assembling the table was simple.

  9. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4

    Everything went perfectly, and the goods came just as promised. Well, I have a lot of unpacking to do still, so maybe you won’t bug me with criticism. Part of the bronze anodized finish is gone, along with a chair. Cushions are covered after they are in place, but where is quality control located? Everything seems “tiny” in comparison to our previous set of pressed aluminum that was cast rather than solid. I’m not able to say that our customers are happy. Perhaps the set is reasonable considering the price. It’s time to open some more boxes. I’m grateful for the hurry!

  10. trust
    4.5
    Experience
    3.5
    Service
    4
    ethics
    4

    With great pleasure, we offer our Catherine garden furniture, crafted by Lazy Susan. Excellently crafted from aluminum, the design, craftsmanship, and concept are meant to last a lifetime. It was also extremely well delivered. The customer service left us satisfied. With a fast smile, they replaced our damaged umbrella. Five stars and above for Lazy Susan. Regards!

  11. trust
    4
    Experience
    4.5
    Service
    4
    ethics
    3.5

    I bought a rose-colored bench. It’s fashionable and works well in all weathers. I changed my mind about getting a Rose Lounger. Two weeks later, still unopened and undamaged, I got in touch with the Service Team. Nicoleta was helpful and communicated quickly. and set up a pickup for my return. This outstanding customer support allows you to make a risk-free purchase. Regards.

  12. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4

    I was pleased with how well-packed the outdoor dining set arrived. I believe I’m fairly skilled at do-it-yourself assembly, yet it took me around 2.5 hours to assemble a large table and eight chairs.

    I had no issue getting in touch with Lazy Susan whenever I had questions, which is a testament to the great caliber of the furniture. The delivery crew is competent, kind, and efficient. I would buy from this company once more.

  13. trust
    3
    Experience
    3.5
    Service
    3
    ethics
    3.5

    Our patio set arrived, and we couldn’t be happier. The party was meticulously packed and came in three separate parts over many days. Excellent product that looks amazing, and it was easy to put together. We just need the weather to be nice enough to spend time outside unwinding.

  14. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4.5

    I would like to thank every person at Lazy Susan. Very pleased with their commitment to their work and the way they serve their consumers. My first query was answered by Jethro, then Ron was very helpful in getting the problem fixed. The furnishings are tasteful We purchased an ottoman, chairs, pillows, and a six-seater table with great affection. The furniture arrived in perfect shape and with speed! Buying from a store is something I would advise.

  15. trust
    3.5
    Experience
    3.5
    Service
    4
    ethics
    4

    Excellent quality table and chairs. Quick arrival and easy assembly This is my second set; the previous one held up well after three years of use in all kinds of weather and conditions.

  16. trust
    4
    Experience
    4
    Service
    4
    ethics
    4.5

    Three weeks ago, I bought a table and four chairs. The automated answering machine recommended using the “contact” form or sending an email to the sales address. The automated email advised me to get in touch with them if, after 10 days, I didn’t hear back. This gave me much comfort! When I called ten days later, the voicemail informed me that they were not taking calls due to the “COVID-19 crisis. I’ve sent a lot of emails since then, but I’ve never heard back. Through the contact form, I’ve sent millions of messages, yet I’ve never heard back. I paid PS650 for the goods, but in the last three weeks, the company has shown no interest in getting back to me or answering any of my emails.

  17. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4

    I bought the furnishings maybe six or seven years ago. On the other hand, we have noticed a rise in paint peeling off the table during the last three years. I’ve attempted to fix it with the Lazy Susan kit. But the flaking regions have grown much too large. The available version of the chair is not in stock with the manufacturer. For this reason, the entire set of chairs needs to be replaced. Over PS700 is required for the entire repair, which includes painting and sandblasting.

  18. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4

    I bought a dining room set two years prior. The delivery arrived on time, and I observed that the lockdown had a sour taste. Throughout the year, this table was used and kept outside. A small blister caught my eye. I made an assistance request to our customer service department.

    On the third ring, the phone was answered. After giving me detailed instructions on how to resolve the problem, the individual provided me with the touch-up paint I needed. Excellent after-sale support and goods. I would suggest this company to anyone in the market for premium patio furniture.

  19. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4.5

    With the new Hannah tables and chairs, we’re satisfied. They also look amazing. The packaging and how simple it was to assemble and transport impressed me. I had a helpful phone conversation with some people. Unquestionably, we would suggest this company.

  20. trust
    0.5
    Experience
    1
    Service
    0.5
    ethics
    0.5

    My purchase of garden chairs turned out to be an unsatisfactory experience. When I placed my order for a table and six seats in 2021, everything appeared to be going OK at first. Over time, though, I became aware of a serious problem with the seats’ quality. Their appearance began to noticeably deteriorate as the paint on the chair bases began to flake off.

    My little touch-up kit from Lazy Susan helped to remedy the situation, but sadly, it wasn’t enough. Lazy Susan deserves praise for sending replacement bases for the chairs, which at first looked like a really good idea. But 12 months later, the same issue reappeared, and this time it seemed considerably worse, which is when my irritation reached its climax.

    I value the customer service representative’s efforts and the promise of reimbursement, but the sum is insufficient to pay for new, higher-quality seats. Paying a large sum of money for furniture and then having painting problems for a long time is depressing. Although the quality of the paint applied to the chairs is poor, the overall level of customer service has been excellent.

    Notably, several comparable reviews have brought attention to the same problems, so I’m not the only one having these problems. Before completing a purchase, prospective customers should be informed about these ongoing issues.

SUBMIT COMPLAINT AGAINST Lazy Susan Ltd

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