Premia Solutions

  • category
    Insurance
  • Views
    66
  • Reviews
    10
SUBMIT CONSUMER COMPLAINT

10

USER COMPLAINTS

3/5

trust score

About Premia Solutions



Premia Solutions works to provide a multitude of dealer groups in the UK and Ireland with a comprehensive selection of custom white-label insurance solutions. Premia Solutions was established in 2000 and recently marked its 20th anniversary. Since then, it has worked hard to provide industry-leading solutions that are tailored to its clients’ requirements.

They understand how crucial it is that you have confidence in the protection of your new vehicle from the minute you walk out of the dealership. Premia Solutions established the bar for “Treating Customers Fairly” and “Providing the Right Customer Experience” by focusing on your peace of mind and offering added-value insurance solutions.

More Information

  • Address Premia Solutions Ltd, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ

Premia Solutions

  • category
    Insurance
  • Views
    66
  • Reviews
    10

3

trust score

2.8

brand audit

1.13

user’s score

10

user reviews

3

trust score

2.8

brand audit

1.13

user’s score

10

user reviews

User score
1.13
Trust
experience
service
ethics
Pros
  • Provides quick claims.
Cons
  • Lack of communication
  • Untrustworthy
  • Fraudulent

10 Comments

Premia Solutions has a consumer rating of 1.13 stars from 10 consumer complaints.
Submit your complaint
  1. trust
    0.5
    Experience
    0.5
    Service
    0.5
    ethics
    0.5

    The insurance premium was not helpful to me at all. When I bought my car, the insurance company did not make it obvious that damages more than a certain size would not be covered. I had to pay for my car repairs after I was unable to file a claim for bodily injury covered by insurance. Not that I would advise this coverage as well. Mercedes sales representatives should make the policy’s essential information VERY CLEAR while pitching it. We’re not happy at all!

  2. trust
    2.5
    Experience
    1
    Service
    1
    ethics
    1

    I found that not getting this wheel protection insurance was a smart move. You could submit a claim for an item and have it rejected. Purchasing an alternative would be more cost-effective; this is a complete waste of money. Since it is simple to take the money you pay for and then scam it, I wouldn’t recommend this company. I would caution you about these firms since they will waste all of your hard-earned money.

  3. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    The star is not deserved by the services I obtained. I tried to reach out and have a conversation with someone, but I was unable to do so. I had no way of being contacted, thus I was unable to respond to emails. I received an email that denied my claim without providing enough justification.

  4. trust
    3
    Experience
    1.5
    Service
    3
    ethics
    1

    The reason for the absence of a five-star review is that I was taken aback by the amount of information needed when I submitted my first claim, but once everything was in, it was simple to receive the money in my account within a few days. Everything went off without a hitch and smoothly.

  5. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    0.5

    For three years, we were charged PS599 for this service, which involved fixing minor dings on the vehicle. Three minor scrapes were the subject of a prior claim. Nevertheless, the insurance company declined to repair a single damage, citing a 35-centimeter maximum and its limitations. It only cost PS599 to patch two minor scratches.

    The company kept us updated in the case that we made a claim. Their staff was nice, although some of their calls were about why they hadn’t responded to us by the deadline. The technician who fixed the two scratches was skilled. Because of how expensive this insurance is, I do not recommend it.

  6. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    It took me a long time—from January 19 to May 9—to get my money back. I was unable to get through to your phone system, emails were not answered right away, and I kept getting the wrong information.

  7. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    1.5

    I was thrilled with the assistance I gave in submitting the claim. It is too late to submit the claim form! If all the information I would have needed to change a tire had been on the original papers, it would have made things easy.

  8. trust
    1
    Experience
    4.5
    Service
    1
    ethics
    1

    All I can say is that nothing about the entire experience was remarkable. When I tried to get in touch with the repairer that Premia had originally recommended, they informed me they couldn’t finish the repair and hadn’t heard from me in five of the allotted days. The next action was to contact Premia and let them know that the repairer they had selected was unable to finish the task. Premia was able to offer a substitute repairer who consented to do the job about three weeks after the request was submitted. When the second technician, Dent Wizard, arrived on schedule, he finished an excellent repair.

  9. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Since they failed to pay the call-out fee and the car lacked an extra tire, the only reason I gave it a 3 out of 5 stars was because we had to take it to a shop for repairs. Even though we ended up losing money, the cost of the call-out was manageable! Our request was swiftly addressed by the service, and the problem was fixed within an hour. All in all, it was a prompt and professional experience.

  10. trust
    1
    Experience
    1
    Service
    1
    ethics
    4

    My first encounter with submitting a claim was reasonably easy and quick as a real client. I have to say, though, that I’m disappointed in the statements I made after that. I had trouble getting a good response, and to make things worse, I discovered an unforeseen 30-day waiting period after submitting a claim. This was very annoying because I had not been aware of this restriction when I first bought the coverage.

    Purchasing insurance in the hopes of receiving dependable coverage is depressing, as it is often the case that service is inadequate when it matters most. I was particularly discouraged by the insurance company’s lack of proactive communication and the consequent denial of my claim.

    I genuinely hope that going forward, the insurance company will take action to increase openness by providing clients with an upfront and comprehensive explanation of all agreement elements. For me, this has been a rather frustrating experience.

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