Premia Solutions

  • category
    Insurance
  • Views
    242
  • Reviews
    29
SUBMIT CONSUMER COMPLAINT

29

USER COMPLAINTS

3/5

trust score

About Premia Solutions



Premia Solutions works to provide a multitude of dealer groups in the UK and Ireland with a comprehensive selection of custom white-label insurance solutions. Premia Solutions was established in 2000 and recently marked its 20th anniversary. Since then, it has worked hard to provide industry-leading solutions that are tailored to its clients’ requirements.

They understand how crucial it is that you have confidence in the protection of your new vehicle from the minute you walk out of the dealership. Premia Solutions established the bar for “Treating Customers Fairly” and “Providing the Right Customer Experience” by focusing on your peace of mind and offering added-value insurance solutions.

More Information

  • Address Premia Solutions Ltd, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ

Premia Solutions

  • category
    Insurance
  • Views
    242
  • Reviews
    29

3

trust score

2.8

brand audit

2.09

user’s score

29

user reviews

3

trust score

2.8

brand audit

2.09

user’s score

29

user reviews

Pros
  • Provides quick claims.
Cons
  • Lack of communication
  • Untrustworthy
  • Fraudulent

29 Comments

Premia Solutions has a consumer rating of 2.09 stars from 29 consumer complaints.
Submit your complaint
  1. trust
    0.5
    Experience
    0.5
    Service
    0.5
    ethics
    0.5

    The insurance premium was not helpful to me at all. When I bought my car, the insurance company did not make it obvious that damages more than a certain size would not be covered. I had to pay for my car repairs after I was unable to file a claim for bodily injury covered by insurance. Not that I would advise this coverage as well. Mercedes sales representatives should make the policy’s essential information VERY CLEAR while pitching it. We’re not happy at all!

  2. trust
    2.5
    Experience
    1
    Service
    1
    ethics
    1

    I found that not getting this wheel protection insurance was a smart move. You could submit a claim for an item and have it rejected. Purchasing an alternative would be more cost-effective; this is a complete waste of money. Since it is simple to take the money you pay for and then scam it, I wouldn’t recommend this company. I would caution you about these firms since they will waste all of your hard-earned money.

  3. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    The star is not deserved by the services I obtained. I tried to reach out and have a conversation with someone, but I was unable to do so. I had no way of being contacted, thus I was unable to respond to emails. I received an email that denied my claim without providing enough justification.

  4. trust
    3
    Experience
    1.5
    Service
    3
    ethics
    1

    The reason for the absence of a five-star review is that I was taken aback by the amount of information needed when I submitted my first claim, but once everything was in, it was simple to receive the money in my account within a few days. Everything went off without a hitch and smoothly.

  5. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    0.5

    For three years, we were charged PS599 for this service, which involved fixing minor dings on the vehicle. Three minor scrapes were the subject of a prior claim. Nevertheless, the insurance company declined to repair a single damage, citing a 35-centimeter maximum and its limitations. It only cost PS599 to patch two minor scratches.

    The company kept us updated in the case that we made a claim. Their staff was nice, although some of their calls were about why they hadn’t responded to us by the deadline. The technician who fixed the two scratches was skilled. Because of how expensive this insurance is, I do not recommend it.

  6. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    It took me a long time—from January 19 to May 9—to get my money back. I was unable to get through to your phone system, emails were not answered right away, and I kept getting the wrong information.

  7. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    1.5

    I was thrilled with the assistance I gave in submitting the claim. It is too late to submit the claim form! If all the information I would have needed to change a tire had been on the original papers, it would have made things easy.

  8. trust
    5
    Experience
    4.5
    Service
    5
    ethics
    4.5

    I was pleased that it was easy and efficient to file a claim for alloys that had been scratched. The business that fixed it, Diamond Alloys – Northolt, provided excellent service and finished the job to the highest levels of excellence. It’s something I would advise.

  9. trust
    1
    Experience
    4.5
    Service
    1
    ethics
    1

    All I can say is that nothing about the entire experience was remarkable. When I tried to get in touch with the repairer that Premia had originally recommended, they informed me they couldn’t finish the repair and hadn’t heard from me in five of the allotted days. The next action was to contact Premia and let them know that the repairer they had selected was unable to finish the task. Premia was able to offer a substitute repairer who consented to do the job about three weeks after the request was submitted. When the second technician, Dent Wizard, arrived on schedule, he finished an excellent repair.

  10. trust
    1
    Experience
    1
    Service
    1
    ethics
    1

    Since they failed to pay the call-out fee and the car lacked an extra tire, the only reason I gave it a 3 out of 5 stars was because we had to take it to a shop for repairs. Even though we ended up losing money, the cost of the call-out was manageable! Our request was swiftly addressed by the service, and the problem was fixed within an hour. All in all, it was a prompt and professional experience.

  11. trust
    1
    Experience
    1
    Service
    1
    ethics
    4

    My first encounter with submitting a claim was reasonably easy and quick as a real client. I have to say, though, that I’m disappointed in the statements I made after that. I had trouble getting a good response, and to make things worse, I discovered an unforeseen 30-day waiting period after submitting a claim. This was very annoying because I had not been aware of this restriction when I first bought the coverage.

    Purchasing insurance in the hopes of receiving dependable coverage is depressing, as it is often the case that service is inadequate when it matters most. I was particularly discouraged by the insurance company’s lack of proactive communication and the consequent denial of my claim.

    I genuinely hope that going forward, the insurance company will take action to increase openness by providing clients with an upfront and comprehensive explanation of all agreement elements. For me, this has been a rather frustrating experience.

  12. trust
    0.5
    Experience
    0.5
    Service
    1
    ethics
    1.5

    This service has declined since they last used it a number of years ago. I was so foolish that I wouldn’t take a chip off the door doorknob. Now that the repairs are filling in, it doesn’t look good. Never again would I bother.

  13. trust
    3.5
    Experience
    3.5
    Service
    4
    ethics
    2.5

    Even though I only wanted reimbursement for one panel’s damage, I was honest and sent pictures of the real damage. In addition, I proposed to pay for the extra harm to one meeting. My assertion was disregarded.

  14. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4.5

    I was taken care of right away. That being said, I think there are a lot of forms to fill out—this was the original assertion. Additionally, using and printing these forms is difficult. Having these documents readily available for printing, filling out, and returning would make the process much simpler. The service was quick, but only because I didn’t know that the tire fitter documents needed to be filled out and that’s how they paid me. I’m grateful for that.

  15. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    1

    For a period of three years, we were charged PS599 for this service, which involved fixing minor dings on the vehicle.Three minor scrapes were the subject of a prior claim. Nevertheless, the insurance company declined to repair a single damage, citing a 35-centimeter maximum and its limitations. It only cost PS599 to patch two minor scratches.

    The company kept us updated in the case that we made a claim. Their staff was nice, although some of their calls were about why they hadn’t responded to us by the deadline. The technician who fixed the two scratches was really skilled. Because of how expensive this insurance is, I do not recommend it.

  16. trust
    1
    Experience
    1
    Service
    1.5
    ethics
    1

    The insurance premium was not helpful to me at all. When I bought my car, the insurance company did not make it obvious that damages more than a certain size would not be covered. I had to pay for my own car repairs after I was unable to file a claim for bodily injury covered by insurance. Not that I would advise this coverage as well. Mercedes sales representatives should make the policy’s essential information VERY CLEAR while pitching it. We’re not happy at all!

  17. trust
    1
    Experience
    0.5
    Service
    1
    ethics
    1

    I found that not getting this wheel protection insurance was a smart move. It was possible for you to submit a claim for an item and have it rejected. Purchasing an alternative would be more cost-effective; this is a complete waste of money. Since it is simple to take the money you pay for and then scam it, I wouldn’t recommend this company. I would caution you about these firms since they will waste all of your hard-earned money.

  18. trust
    1
    Experience
    1
    Service
    0.5
    ethics
    1

    My first encounter with submitting a claim was reasonably easy and quick as a real client. I have to say, though, that I’m disappointed in the statements I made after that. I had trouble getting a good response, and to make things worse, I discovered an unforeseen 30-day waiting period after submitting a claim. This was very annoying because I had not been aware of this restriction when I first bought the coverage.

    Purchasing an insurance in the hopes of receiving dependable coverage is depressing, as it is often the case that the service is inadequate when it matters most. I was particularly discouraged by the insurance company’s lack of proactive communication and the consequent denial of my claim.

    I genuinely hope that going forward, the insurance company would take action to increase openness by providing clients with an upfront and comprehensive explanation of all agreement elements. For me, this has been a rather frustrating experience.

  19. trust
    3
    Experience
    3.5
    Service
    4
    ethics
    3.5

    The reason for the absence of a five-star review is that I was taken aback by the amount of information needed when I submitted my first claim, but once everything was in, it was simple to receive the money in my account within a few days. Everything went off without a hitch and smoothly.

  20. trust
    5
    Experience
    5
    Service
    5
    ethics
    5

    All I can say is that nothing about the entire experience was remarkable. When I tried to get in touch with the repairer that Premia had originally recommended, they informed me they couldn’t finish the repair and hadn’t heard from me in five of the allotted days. The next action was to contact Premia and let them know that the repairer they had selected was unable to finish the task. Premia was able to offer a substitute repairer who consented to do the job about three weeks after the request was submitted. When the second technician, Dent Wizard, arrived on schedule, he finished an excellent repair.

  21. trust
    1
    Experience
    1.5
    Service
    0.5
    ethics
    1

    The star is not deserved by the services I obtained. I tried to reach out and have a conversation with someone, but I was unable to do so. I had no way of being contacted, thus I was unable to respond to emails. I received an email that denied my claim without providing enough justification.

  22. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4.5

    I was thrilled with the assistance I gave in submitting the claim. It is too late to submit the claim form! If all the information I would have needed to change a tire had been on the original papers, it would have made things easy.

  23. trust
    4.5
    Experience
    5
    Service
    4.5
    ethics
    4.5

    I was thrilled with the assistance I gave in submitting the claim. It is too late to submit the claim form! If all the information I would have needed to change a tire had been on the original papers, it would have made things easy.

  24. trust
    4.5
    Experience
    4
    Service
    4.5
    ethics
    5

    Since they failed to pay the call-out fee and the car lacked an extra tire, the only reason I gave it a 3 out of 5 stars was because we had to take it to a shop for repairs. Even though we ended up losing money, the cost of the call-out was manageable! Our request was swiftly addressed by the service, and the problem was fixed within an hour. All in all, it was a prompt and professional experience.

  25. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4

    First of all, I received a timely response when I called. The engineer was professional and informed, and he arrived sooner than expected. I gave the contact operator a low rating because they gave me the impression that my problem would be resolved. I was referred to a tire professional; this was untrue.

  26. trust
    4.5
    Experience
    4
    Service
    4.5
    ethics
    5

    Although I was happy that the alloy work was finished successfully, I wasn’t happy with the second alloy that I thought would also be finished that day. I had to get the first tire replaced because it was faulty and wasn’t finished. I’m not sure when, but I’ve submitted a second claim for a new alloy. To be honest, I was not pleased with the entire process. If I hadn’t agreed to this policy before buying the car, I apologize. Ultimately, the reason for this whole issue is that I need to finish claiming my new alloy as soon as possible, thank you.

  27. trust
    0.5
    Experience
    1.5
    Service
    1
    ethics
    1

    I was informed that the appointment, which was originally set for the day and given in the morning, has now been rescheduled for the afternoon in order to accommodate calls that came in the previous evening. Since he was unavailable for a pm appointment, I need to get in touch with a coworker at Wortooto. I’ve already changed the day’s schedule. bad repair

  28. trust
    0.5
    Experience
    1
    Service
    0.5
    ethics
    0.5

    Incredibly challenging to utilize the website.really challenging to communicate with anyone. You learn that the damage to your car isn’t covered when you file the claim! In the beginning, it was a total waste of money and time! I’m not going to use it again!

  29. trust
    3.5
    Experience
    3.5
    Service
    3.5
    ethics
    4

    I had to wait two or three weeks to schedule an appointment to have an alloy wheel cleaned. The staff was friendly and accommodating. The revolution had already been wrecked and repaired by PMS, but this time, it had to have every bit of paint removed from the wheel. It required three hours to fix. But the outcome was brand-new in the end.

SUBMIT COMPLAINT AGAINST Premia Solutions

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