RedShelf

  • category
    Books
  • Views
    211
  • Reviews
    24
SUBMIT CONSUMER COMPLAINT

24

USER COMPLAINTS

2.5/5

trust score

About RedShelf



A fundamental faith in the transforming potential of education is the driving force behind RedShelf, a firm that is at the forefront of innovation. Because of their unwavering dedication to making effective use of technology, they are working hard to improve the educational experience for all of the stakeholders involved. Their view that education ought to be accessible, engaging, and financially feasible for all parties involved—students, instructors, and content creators—is at the heart of their purpose.

The usage of new solutions that cater to the many requirements of the educational environment is at the core of RedShelf’s methodology. Through the use of technology, they want to eliminate obstacles to education, therefore making educational materials more accessible to students regardless of their place of residency or socioeconomic background. This will be accomplished by leveraging the power of technology. RedShelf is an organization that works to democratize access to information by using digital platforms and resources. This gives people the ability to pursue their educational aspirations with more flexibility and convenience.

In addition, RedShelf is committed to the development of a learning environment that is not only interesting but also significantly influential. Through the use of the possibilities of digital technology, they want to develop educational experiences that are both immersive and interactive, to capture the attention of students and facilitate a more profound comprehension and retention of the material. RedShelf is an educational platform that aims to enhance the learning experience by providing features such as the integration of multimedia, interactive quizzes, and collaboration tools. It also recognizes that individuals have different preferences and ways of learning.

RedShelf

  • category
    Books
  • Views
    211
  • Reviews
    24

2.5

trust score

2.3

brand audit

3.34

user’s score

24

user reviews

RedShelf

2.5

trust score

2.3

brand audit

3.34

user’s score

24

user reviews

User score
3.34
Trust
experience
service
ethics
Pros
  • Helpful Customer Support
Cons
  • Disappointing Service
  • E-book downloading Issues.

24 Comments

RedShelf has a consumer rating of 3.34 stars from 24 consumer complaints.
Submit your complaint
  1. trust
    0.5
    Experience
    0.5
    Service
    1
    ethics
    1.5

    It caches a temporary version of the file on one device, therefore remove the copy before erasing the entire library if you need the file anywhere else. This arrangement is reprehensible. It’s not possible to switch between a laptop and a phone rapidly. And then put it out of your mind if you can’t wipe it from your primary device and add it to your new one since it’s somewhere else. It would be beneficial if you permitted the actual download of the books you already own and have bought. This word is difficult to remove from your books using a cache. You’ll need at least 50 books that you may consult if you want to pursue a professional job in law, engineering, or medicine, which takes years of study to pass a state exam. That accessibility is not offered by this website, which is quite disappointing.

  2. trust
    4.5
    Experience
    4
    Service
    4
    ethics
    3.5

    They are kind and helpful, and they provide amazing customer service with prompt responses! They helped me so much, and I will use them again.

  3. trust
    4
    Experience
    3.5
    Service
    3.5
    ethics
    4

    It seemed as though the Anatomy textbook had been taken in fuzzy condition by taking a screen grab of each page and sending it to several different formats (PNG, PDF, etc.). The book was difficult to download, I was unable to highlight any words, and I was unable to copy or cut. It was also tough to zoom in. My desire was a reimbursement. One gets what they pay for, I guess. I didn’t want an actual hardcover, so I bought it because it was the only e-book version of the textbook I could find. It is not worthwhile. I have no idea why these receive positive evaluations. Who else has this happened to besides me?

  4. trust
    4.5
    Experience
    4
    Service
    4
    ethics
    3.5

    The experience of checking out was unpleasant. The books would go in the cart, but after every use, my cart would empty. The seller persisted in accusing me of entering my zipcode wrong, even though all of the information was perfect. I appear to have received two charges. So that I don’t get any calls, I hope it doesn’t happen.

  5. trust
    1
    Experience
    1
    Service
    2
    ethics
    0.5

    The experience of checking out was unpleasant. The books would go in the cart, but after every use, my cart would empty. The seller persisted in accusing me of entering my zipcode wrong, even though all of the information was perfect. I appear to have received two charges. So that I don’t get any calls, I hope it doesn’t happen.

  6. trust
    2
    Experience
    1.5
    Service
    2.5
    ethics
    0

    I could have lived with the book for a very long time if your reader had been even somewhat better than mine. To aid with your language learning, study materials should be provided. There would be benefits to better controls and a vocabulary flashcard deck.

  7. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4

    I could have lived with the book for a very long time if your reader had been even somewhat better than mine. To aid with your language learning, study materials should be provided. There would be benefits to better controls and a vocabulary flashcard deck.

  8. trust
    4
    Experience
    4.5
    Service
    4
    ethics
    3.5

    I value not having to wait for my books to arrive and being able to access them without having to carry them about. The fact that some readers will only allow you to print 20% of the book annoys me! Additionally, since I typically assign homework to students and don’t want them to know my email address, I’m not the one who is offended that my email address occasionally shows up on my printouts.

  9. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4.5

    I am happy to have located the books I need. For market-available ebook textbooks, the costs are reasonable. Most of the time, the software is simple to use. Although text-to-speech technology is still in its infancy, I’ll try my hardest to understand the opening phrases.

  10. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4.5

    The readout feature on my internet browser works flawlessly, and I don’t encounter any problems utilizing it. My Edge browser’s read-aloud feature was not working with my Amazon Kindle. a neat and orderly UI as well.

  11. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4

    The webpage is really good. But you should always be accessible to help with troubleshooting—for instance, human chats—daily starting at 10 p.m. Pupils typically work through issues and arrive late to class.

    For example, I wanted to create tickets but was unable to do so because my e-reader was not functioning properly. My digital copy of the book was broken, so I had to buy a physical copy. All that has to be said is…

  12. trust
    4.5
    Experience
    4
    Service
    4
    ethics
    4

    Your book, English Grammar for Students of German, was recently acquired by Brooks and Greg Sims for our kid.

    We will present the book to our son later as we are heading to Berlin to see him.

    I intended to get a copy for myself when I was there.

    That it was downloadable as an eBook was a godsend.

  13. trust
    0.5
    Experience
    1
    Service
    0.5
    ethics
    1

    The ability to read along while listening to the material is my favorite feature of electronic textbooks. When other platforms make use of this feature, they will automatically navigate to the next page. The requirement to visit the next webpage and repeat the playback on each page is something I don’t particularly enjoy.

  14. trust
    4.5
    Experience
    3.5
    Service
    4
    ethics
    4.5

    I attempted to purchase my ebook with a U. I had a S Credit card and was physically in Canada.

    That evening, I contacted the bank to submit a request. Marshall sent an email to me. It had to be done immediately. RIGHT AWAY.

    The conditions were easily removed, and I had my book in a matter of minutes.

    Without a doubt, I experienced the quickest and friendliest customer service encounter of my life.

    We seemed like powerful gentlemen as we joked back and forth. Could you please give him a Promotion STAT and a raise?

  15. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4.5

    There was a book I purchased that advertised “lifetime access.”After a month, I was having trouble with it! Within the last few days, I’ve called three times and sent two emails, and each time they’ve “escalated” the matter. Will anybody be giving me a call back to talk about this kind of escalated communication? Since I need to use the book for a future class, I’ve finished it and bought it again on Amazon or Kindle. The experience was careless. Never again will I use a third-party web service like this one. To have dependable customer support, I would prefer to pay a higher price.

  16. trust
    4.5
    Experience
    4
    Service
    5
    ethics
    4.5

    My engineering texts are mostly available on RedShelf. But it’s not unusual for the readers to cease working when I go between the different apps and my book. This service is really good.

  17. trust
    4.5
    Experience
    4.5
    Service
    4
    ethics
    4

    Since I bought the incorrect book and my order was non-refundable, I got in touch with Red Shelves to ask for a refund. On the other hand, they promptly replied to my email and issued a complete refund. Now that it’s hassle-free, I will buy all of my books from them.

  18. trust
    4.5
    Experience
    4
    Service
    3.5
    ethics
    4.5

    The variety and enjoyment of your book collection was evident. Wonderful! I might come back if you need anything or want to buy more books for me to read!

  19. trust
    3.5
    Experience
    3
    Service
    3
    ethics
    4

    When the first method of payment was attempted, I was informed that it was unsuccessful. The bank told me everything was fine when I got in touch with them. In the end, my application for a new credit card was approved. None of the other problems existed.

  20. trust
    3
    Experience
    2.5
    Service
    2.5
    ethics
    4

    The ability to read and hear the text is my favorite feature of electronic textbooks. Other platforms that make use of this functionality immediately navigate the book to the next page. It annoys me that I have to press the play button again on each page before moving on to the next one. It’s not a problem… When all you have to do to keep reading is click on the next page, it irritates me.

  21. trust
    4.5
    Experience
    4.5
    Service
    4.5
    ethics
    4.5

    When I was paying, there was a problem because the system indicated my billing address’s postcode wasn’t accurate. I just moved here, so it’s not a mistake; I applied what I learned from before, and it was successful.

  22. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4

    This program has only required me to read one book. There were listening options and highlights for studying, and the program’s pages were easy to find. But I also want to be able to copy and paste. Gathering quotes for papers might be completed a lot more quickly if I didn’t have to type each one out.

  23. trust
    3.5
    Experience
    4.5
    Service
    4.5
    ethics
    4

    Finding books is simple, and finding a variety is straightforward. It would be fantastic to have an integration feature with university bookstores and libraries. Discounts for full-time students using discount codes would also be nice. My preference would have been to have more printing options for the purchase receipt.

  24. trust
    4.5
    Experience
    5
    Service
    5
    ethics
    5

    Before I purchased the test bank I require for the program I teach, I made basic inquiries with three different departments, including corporate. No one answers the phone. There is a nice voicemail left for you. That doesn’t, however, support their assertion of “excellent client service.”

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