The Stag and Hen Experience

  • category
    Event Planning
  • Views
    116
  • Reviews
    24
SUBMIT CONSUMER COMPLAINT

24

USER COMPLAINTS

2.8/5

trust score

About The Stag and Hen Experience



A respected business firm, The Stag and Hen Experience is comprised of a group of seasoned organizers who are experts in the design and execution of unforgettable stag and hen weekends all across the United Kingdom and Europe. They have established themselves as leaders in the market by constantly providing their customers with high-quality experiences, which they have maintained over more than a decade of combined expertise in this sector.

After having worked in the travel sector in the past, a group of professionals realized an opportunity to enhance the experience of stag and hen weekends, which led to the establishment of the firm. They decided to make use of their skills and enthusiasm to develop something superior since they were dissatisfied with the possibilities that were already accessible. The Stag and Hen Experience was created as a result of this.

The continuous dedication of The Stag and Hen Experience to providing high-quality services is one of the most important things that has contributed to the company’s success. Every element of their weekends is very meticulously planned to ensure that the participants have an experience that they will never forget. This includes the choosing of places and hotels, as well as the arranging of activities and events.

They take great pleasure in the wonderful reviews and comments they have gotten from their customers, as the staff at The Stag and Hen Experience places a high priority on ensuring that their customers are completely satisfied. A great number of clients have complimented the team on their professionalism, originality, and attention to detail, which has earned them a reputation for excellence in the business. Their commitment to surpassing expectations has won them this reputation.

In addition, they differentiate themselves from their rivals by providing a comprehensive range of products and services. The Stag and Hen Experience offers a variety of alternatives that cater to our customer’s preferences and budgets, whether they are looking for a weekend filled with excitement in a busy metropolis, a tranquil retreat in the countryside, or an exciting vacation in Europe.

Taking into consideration their considerable expertise, commitment to quality, and approach that is centered on the client, The Stag and Hen expertise stands out as a reliable supplier of stag and hen weekends. They can provide experiences that are not only memorable but also beyond expectations consistently, which is shown by their ongoing success and the positive feedback they get.

More Information

  • Address 1 Sea View Road, Parkstone, Poole, UK

The Stag and Hen Experience

  • category
    Event Planning
  • Views
    116
  • Reviews
    24

2.8

trust score

2.7

brand audit

2.66

user’s score

24

user reviews

2.8

trust score

2.7

brand audit

2.66

user’s score

24

user reviews

User score
2.66
Trust
experience
service
ethics
Pros
  • Supportive Staff
Cons
  • Wastage of money
  • Disappointing output

24 Comments

The Stag and Hen Experience has a consumer rating of 2.66 stars from 24 consumer complaints.
Submit your complaint
  1. trust
    4.5
    Experience
    4
    Service
    4.5
    ethics
    4.5

    The finest business in the area The world’s greatest business! Particularly Zoe was really understanding and kind. Our entire booking experience on their website was excellent! Particularly enjoyable was the bar crawl! Honestly, I didn’t need to plan anything because everything went according to plan. It was a holiday at the bank, but Zoe had her work mobile with her at the hen, ready to assist me with any problems I had. It was wonderful! I would heartily endorse them and suggest them to others! We are grateful for the best chicken in Malta!

  2. trust
    1.5
    Experience
    1.5
    Service
    0.5
    ethics
    1

    The services they promised to offer left us feeling incredibly let down! The things that the group booking charged us for weren’t even there. We visited the three places that we were meant to receive a list for, but they didn’t even give us any details on the reservation. I tried contacting everyone I could think of to talk with an advisor over the weekend, but I was unable to get through. I was really upset and disappointed because I was the only woman in the group.

    On a hen’s weekend, we were seated at an empty table as I typed this. attempting to confirm that they were slotted in with each of the other venues that were supposed to be booked. It’s satire.!!!!! We have yet to hear back from the company.

  3. trust
    4.5
    Experience
    4.5
    Service
    4.5
    ethics
    4

    The event was scheduled for the previous year. We were a group of 12. The cuisine at the Vodka Revs Call Lanes was excellent, and we had a great time preparing drinks there over the weekend. Zoe deserves an exception since she was always there for me, could answer any question I had, and was knowledgeable about anything. It was a great experience that I would suggest to anyone, and the hotel was in a great position for the things we wanted to attend. The food was also outstanding.

  4. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4

    I just used this Stag and Hen Experience for my party, but I’ve used it for friends’ hen parties as well. They will assist you while you’re on a limited budget and are well-organized and accommodating for all of your requirements. The correspondence with Zoe was excellent. A few minor issues occurred, but nothing too serious. All in all, a very enjoyable weekend.

  5. trust
    3.5
    Experience
    4
    Service
    4
    ethics
    4

    I heartily endorse this company. They helped me plan the ideal weekend trip to Bath for the hen celebration of one of my friends. If I had done it alone, it might have been difficult, but I’m happy I found this company. They responded to any queries I had very quickly. After enjoying a three-course meal, a party boat sail, and Bath, the bride and her hens had an absolute time. It wouldn’t be feasible without this company’s support.

  6. trust
    4.5
    Experience
    4.5
    Service
    5
    ethics
    4.5

    The communication was outstanding, and the process moved quickly. In the unexpected, they did everything within their power to comply with social distancing regulations. With fewer constraints, I suppose that planning a stag and hen party is even more gratifying.

  7. trust
    0.5
    Experience
    2
    Service
    1
    ethics
    1.5

    A total waste of time. They make big promises that they can never keep. Avoid this place at all costs…

  8. trust
    3.5
    Experience
    3.5
    Service
    4
    ethics
    4

    Up to the point at which we could settle the bank’s outstanding balance, they were exceptionally kind and accommodating. They quickly stopped being kind and helpful after stealing our money. Our hen’s health has us wondering if we should move her. They said we would lose everything and advised us not to bring chicken on the trip—ridiculous advice. Sadly, we could retain the reservation because the bride was fine. Certain exercises were duplicate booked, and activities were scheduled under the incorrect titles. Companies requested full payment for the activities we ordered because of inconsistencies with the characters. The company should have made it easier for you to unwind and less stressful for you to plan your hen party, but instead they made it 100 times harder!

  9. trust
    2.5
    Experience
    3
    Service
    2.5
    ethics
    2.5

    It was amazing how well-served they were. They declined to refund our money as they knew we would not be able to fly because of the limitations (we were under a nationwide lockdown with an arbitrary deadline for paying the whole amount). It is currently forbidden to travel overseas until an unspecified date. We booked this trip before the pandemic, so we are unable to cancel it for any reason. It is set for this weekend! The corporation has stolen more than PS1000 from us, done nothing, and profited from our problems during a trying period. I’ll never tell anyone about these businesses.

  10. trust
    4.5
    Experience
    0
    Service
    4.5
    ethics
    4.5

    For my pals’ hen weekend, we had a great time in Liverpool. The entire booking process was handled effectively, and the customer service was excellent. The events we scheduled happened on schedule. I am grateful for all of your help.

  11. trust
    1
    Experience
    0.5
    Service
    0.5
    ethics
    1

    Avoid making reservations with them. It would be great to read reviews! Before the actual hen party, everything went without a hitch. I was in constant contact with them and didn’t have any problems at all. When we got there, the events we had reserved weren’t even worth the cost. The personnel at Revolutions Restaurant in Brighton provided incredibly unprofessional and nasty service. We were then scheduled for an evening cocktail-making workshop, which I heard was enjoyable. But for an hour and a half, we stood about watching a rowdy bartender with no opportunity to speak to anyone or gain in. When we got to the location, I saw that my desired drink package wasn’t booked. I then had to do the difficult task of informing the other hens that we were not going to get what we had anticipated; the entire evening left us with a bad taste in our mouths. The next day, I contacted the stag and hen party, but no one answered. I had to call them multiple times before an executive eventually answered. However, he was unable to accept accountability, and my grievances went unanswered. They are far too expensive for what you receive and too anxious. Avoid it!

  12. trust
    0.5
    Experience
    0.5
    Service
    0.5
    ethics
    0.5

    Before my daughter’s church wedding earlier in the year, we had a tentative reservation with this company. And then, with sad news, we learned that she had an aggressive form of cancer. She faced numerous decisions that would alter her life. Her oncologist recommended delaying the wedding since she wouldn’t be well enough to attend. Meanwhile, the majority of the attendees had placed PS220 deposits. The organizer of the Hen Party insisted that the assurances be given back. The business rejected it, claiming that refunding deposits was against company policy. Even after being explained the situation and a request for forgiveness, they refused. Next, I spoke with the organizer on their behalf. My inquiry went unanswered. In our dealings with them, other businesses have demonstrated compassion and understanding. Not this one, though.

  13. trust
    1
    Experience
    1.5
    Service
    1.5
    ethics
    1

    I had a great time in May when I traveled to Barcelona for my friend’s hen weekend. It was a completely different experience when we went to a hen night in June. Terrible. The hotel wasn’t where we were supposed to be in the center of everything. Finding taxis anywhere was a pain. The bride’s sleeping quarters were musty and foul-smelling. For four days, no towels were changed. We were informed when we arrived that one of the activities had been canceled. When the event was rescheduled, we had already made plans. Nevertheless, the reason this didn’t occur was a lack of knowledge about the roads being closed at that particular time because of March. The tour guide showed no enthusiasm in helping us. The bride’s trip away was ruined by this. Although I don’t often write reviews, I wasn’t happy with how this event turned out for such a significant wedding.

  14. trust
    0.5
    Experience
    0.5
    Service
    1
    ethics
    0.5

    Whether I called them to arrange the service, I repeatedly asked whether their service would be available on a given day. After giving me their word that they would be available, I had to pay. They informed me that it was no longer available once I had spent it. I asked for a reimbursement. Out of 312PS, they only gave me a 294PS refund. It’s a waste of money and time, but I’m not sure why.

  15. trust
    4
    Experience
    5
    Service
    4.5
    ethics
    4

    Hen or stag do planning is stressful and takes a lot of trust in the provider. I worried it might not turn out how I wanted or be what I expected. It exceeded my expectations and was all I wanted! They organized everything, were kind and knowledgeable, and communicated often. Our weekend in Brighton was great, with a lovely hotel and fun activities. I highly recommend this service to arrange your perfect stag or hen do because they help you tailor it, consider everything you want to do, select a place near your hotel, and handle all the planning so you don’t have to!
    There’s much to say about them. In our experience, it was affordable and reduced preparation stress.

  16. trust
    3.5
    Experience
    3.5
    Service
    4
    ethics
    3

    When she contacted to find out what Aboutery had to offer, the bride-to-be was informed about what they planned to do. It didn’t go as planned, I was astonished to learn. I had inquired about the weekend with this organization.

  17. trust
    3.5
    Experience
    3.5
    Service
    4
    ethics
    4

    The assertion that I’m examining the wrong company will be addressed by me. The name and reference numbers of the lead have been supplied. That’s right, I think you’ll discover. We have been duped repeatedly by this specific company, and it was PS250 or one pound apiece. As such, I’m not going to remove my rating. Although I understand that things can change, we were told the day before that there wouldn’t be a meal or drink to make up for it. To obtain something we might have created more affordably, we had to spend a lot of money. To simplify things for us, we chose a company like yours. Because of this, the procedure became more tense. It was a little challenging for me as a child since I had to continue paying for items after we had already spent a significant amount of money. You shouldn’t be concerned because I am familiar with these circumstances.

  18. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    4

    We used the stag and hen events to arrange a single, two-hour event. I was quite impressed with Naomi’s patience and the amount of time she took to explain my options. We are happy that we chose their services. They were fast to reply by phone or email when I needed assistance, and the money and payments were simple to retrieve on the PTS cloud. It was an amazing occasion all around. They are in contact with leading vendors. One problem I came into was that parking and meal reservations were hard to come by because the locations weren’t made public until two weeks before the event.

  19. trust
    0.5
    Experience
    1
    Service
    1
    ethics
    0.5

    We reserved a hen party with this firm, however I wish I had gone with a different provider. At first, we had been put up at a hotel that was fifteen minutes out of the city center—too far for Hen parties in the city! However, this was altered after we spoke with them on the phone, and we were permitted to move to a more practical hotel (at an additional expense). The “itinerary” webpage was difficult to use and a complete jumble. I had to get in touch with the company to ask a long list of questions because the description of the activities didn’t provide much information. Additionally, crucial information about the start date of one assignment was missing; the company admitted this after discussing it with them. I am really dissatisfied with the company overall and do not suggest doing business with them.

  20. trust
    4
    Experience
    4.5
    Service
    4
    ethics
    4

    For two years, COVID delayed a Bournemouth hen party. We eventually attended. The booking went well. You could always reach folks who reacted promptly. Zoe always answered my inquiries and was great. The weekend was awesome. I wanted it repeated.

    It was a hen party, so I expected average lodging. The package included a lovely Bournemouth village hotel. Modern with a pool. Starbucks is on-site. Everything was easy and accessible. amazing teacher, amazing dirty dance. We enjoyed the stag & hen.

  21. trust
    4
    Experience
    4
    Service
    4.5
    ethics
    4

    We went to Leeds for the weekend. These people resolved the issue in its entirety. Zoe has been kind and amiable from the start. She also addressed my classmates, and they were as outstanding. My first call was to Sophie, who was always there to help with any issues. Thank you for the assistance, staff. If you are wondering if hiring these people is something you should consider, the answer is definitely yes.

  22. trust
    4
    Experience
    4.5
    Service
    4.5
    ethics
    3.5

    Originally, COVID had me scheduled for a Stag Do, naturally. In selecting which alternatives to rebook, the staff was always helpful and understanding. I never felt under pressure to commit to anything or cancel until I was ready, even though it took two years to arrange the trip. The communication was also wonderful. Thanks for your assistance! Everyone had an excellent three days in Budapest, and the trip proceeded quite smoothly.

  23. trust
    1
    Experience
    0.5
    Service
    0.5
    ethics
    0.5

    The Stag and Hen Experience left me feeling let down. With a party of eleven people, our first plans for the weekend were in Brighton. However, due to two dropouts, the company recommended moving to Bournemouth. The activities they had planned for Brighton, in their opinion, wouldn’t work with the altered group size. To be honest, I find that explanation to be questionable. Our entire experience felt disorganized and unflexible as a result.

  24. trust
    4.5
    Experience
    4
    Service
    4
    ethics
    4.5

    For the hen party my sister, and I reserved a Stag and Hen trip. Everyone had an amazing time! After archery, there was a nightclub, cocktails, and naked drawing! We had a great time over this fantastic weekend. Every time I got in touch with the hen and stag teams, they got back to me right away and were always willing to help. Regards!

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